Customer Success Manager

Beeline; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading workforce management technology firm in the UK is seeking an Account Manager to manage and grow relationships with strategically important clients. You will focus on client satisfaction, renewal negotiations, and strategic growth. The role requires strong account management and communication skills, along with a minimum of two years experience in Staffing or MSP environments. While the role is fully remote, onsite client visits may be needed. Competitive compensation and remote flexibility are offered.

Qualifications

• 2+ years of experience in Staffing/MSP/VMS required.
• Proven ability to create and maintain strong customer relationships.
• Excellent communication skills required.

Responsibilities

• Manage and grow client relationships.
• Lead contract renewals and negotiate terms.
• Develop and execute strategic account plans.
• Collaborate with internal teams to meet client needs.

Skills

Sales negotiation experience

Account Management skills

Relationship Management skills

Staffing / MSP / VMS experience

Project or program management experience

Change management experience

Education

Bachelor’s Degree or equivalent experience

Job description

Role Purpose

In this role, you will manage and grow relationships with strategically important clients, focusing on renewal negotiations and long-term relationship management. As the main point of contact for designated clients, you will act as the overall relationship owner, ensuring client satisfaction, retention, and expansion opportunities. Key responsibilities include developing and maintaining a client health status, executing account strategies, and leading renewal discussions to drive successful outcomes. You will collaborate with internal teams to deliver value across all JoinedUp by Beeline products and services, ensuring clients' needs are met while identifying opportunities for growth and contract renewals. This role reports to the Global Head of Operations.

Responsibilities

• Own client relationships and ensure overall satisfaction and retention.
• Lead contract renewals and negotiate terms to meet growth and revenue targets.
• Establish and maintain strong, productive relationships with key client stakeholders.
• Develop and execute strategic account plans to drive long-term value and expansion.
• Collaborate with internal teams to deliver solutions and meet client needs.
• Ensure SLAs are met and operational efficiencies are maintained.
• Mediate client issues and provide timely resolutions.
• Communicate account status and opportunities to leadership.
• Achieve defined revenue and strategic targets for assigned accounts.

Requirements

• Bachelor’s Degree or equivalent experience
• Proven Sales negotiation experience
• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Proven Relationship Management skills both with clients and internal teams
• 2 or more years of Staffing / MSP / VMS experience
• 1 year of account / project or program management experience (Min)
• Experience with change management

Desired Competencies

• Contingent Workforce Management experience
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent, and a skilled negotiator
• High level of initiative and works well in a team environment
• Excellent written and oral communication skills
• Team player, ability to meet deadlines, punctual, organized, fluent communicator with ability to build relationships.
• Proven understanding of business drivers
• Strong problem-solving skills
• Passion for process and organizational change management
• Knowledge of Beeline products

This role is fully remote, but onsite client visits may be required.

Our Company

For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network.

Our Vision

Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission

Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline, our solutions, our culture, and available positions visit www.beeline.com.

Equal Opportunity Employer Minorities / Women / Veterans / Disabled