Customer Success Manager

Office Angels, UK; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency seeks a Community Engagement Consultant to enhance customer success in Brighton. The role involves managing enquiries, tracking complaints, and engaging with residents effectively. Ideal candidates will have strong verbal and written skills, experience in customer service, and a background in property or housing. A familiarity with Salesforce CRM is beneficial. This is an office-based, full-time position offering a salary range of £30,000-£45,000 DOE and quarterly profit share.

Qualifications

• Experience with noise-related enquiries.
• Complaints handling experience required.
• Exceptional verbal and written communication skills.

Responsibilities

• Manage incoming enquiries via phone and email.
• Carry out resident feedback surveys by telephone.
• Provide timely and accurate information to residents.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Tools

Salesforce CRM

Job description

Job Title: Customer Success

Location: Brighton (Office-based)

Hours: Monday-Friday, 9:00am-5:30pm

Salary: £30,000-£45,000 DOE + Quarterly Profit Share (after six months)

On behalf of our client, we are seeking a proactive and personable Community Engagement Consultant to join a fast‑paced, office‑based helpdesk team. This role is central to supporting a major long‑standing client, acting as a trusted point of contact for residents and stakeholders while ensuring enquiries and complaints are handled efficiently, accurately, and with professionalism.

Key Responsibilities

• Manage incoming enquiries via phone and email through a live helpdesk.
• Carry out resident feedback surveys by telephone.
• Provide clear, timely, and accurate information to residents and stakeholders.
• Track, monitor, and support the resolution of all issues in collaboration with the wider team.
• Assist with community engagement activities to ensure residents feel informed and supported.
• Handle a wide range of real‑time queries with confidence.
• Manage and log complaints effectively.

About You

• Must have experience with noise‑related enquiries.
• Must have complaints handling experience.
• Exceptional verbal and written communication skills.
• Highly organised with strong attention to detail.
• An understanding of operational environments (e.g., large infrastructure settings) is advantageous.
• Able to remain calm under pressure and manage competing priorities.
• Background in property, housing, customer service, or community engagement is beneficial.
• Experience using Salesforce CRM is a plus.
• Previous supervisory or management experience is preferred.

If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you.

Apply now to join our client's team.

Office Angels is an equal‑opportunities employer and is acting as a recruitment agency for this vacancy. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.