Customer Success Lead: Onboarding & Adoption Champion

Spider Web Recruitment Ltd; Ipswich; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an experienced Customer Success Lead to oversee the onboarding journey and manage a dedicated team. In this hands-on role, you will coordinate customer interactions to enhance product adoption and foster strong relationships. The ideal candidate should have proven customer success experience, strong leadership skills, and a passion for customer experience. The role offers a work-life balance with 28 days of holiday plus bank holidays.

Benefits

28 days holiday plus bank holidays

Great work-life balance

Qualifications

• Proven experience in customer success, account management, or customer-facing leadership roles.
• Strong organisational and leadership skills.
• Excellent communication and presentation skills.

Responsibilities

• Lead the customer onboarding process across the organisation.
• Improve onboarding processes and implement best practices.
• Support customers with product setup for success.

Skills

Customer success experience

Leadership skills

Strong communication

Problem-solving mindset

Customer relationship management

Job description

A leading recruitment agency in the UK is seeking an experienced Customer Success Lead to oversee the onboarding journey and manage a dedicated team. In this hands-on role, you will coordinate customer interactions to enhance product adoption and foster strong relationships. The ideal candidate should have proven customer success experience, strong leadership skills, and a passion for customer experience. The role offers a work-life balance with 28 days of holiday plus bank holidays.