Customer Success Executive

Chess; Alderley Edge; Hybrid; GBP 25,000; Full time

Job summary

A leading technology service provider in Alderley Edge seeks a proactive Customer Success Outreach Executive to strengthen customer relationships and reduce churn through regular outbound calls. The ideal candidate will have strong communication skills, a background in customer service, and work effectively in a fast-paced environment. Benefits include a salary of £25,000 plus bonuses, hybrid working, and various health benefits.

Benefits

UK Healthcare for private healthcare support

Mental health support

Flexible working arrangements

20 days paid holiday, increasing with service

Access to Perkbox for discounts

Qualifications

• Proven experience in customer service, telesales, or account management.
• Excellent communication and interpersonal skills.
• Strong attention to detail and data accuracy.
• Comfortable working in a fast-paced, target-driven environment.

Responsibilities

• Make regular outbound calls to ensure meaningful customer conversations.
• Conduct structured conversations to promote product portfolio and generate leads.
• Maintain detailed records of customer interactions and outcomes.

Skills

Customer service experience

Communication skills

Attention to detail

Time management

Ability to work in a fast-paced environment

Job description

Overview

Customer Success Outreach Executive

We’re looking for a proactive and customer-focussed individual to join our Customer Support team as a Customer Success Outreach Executive. This role is pivotal in strengthening customer relationships, reducing churn, and supporting organic growth by engaging with our customer base through regular outbound calls.

Reporting to the Customer Support Director, you will be responsible for contacting customers across all segments (Enterprise, Corporate, Business and Small Business) on a scheduled basis to ensure customer satisfaction, identify potential issues early on, update account information, and generate qualified leads for our Sales team.

“a great place to work, a great place to be a customer”

Responsibilities

• Make regular outbound calls with a focus on achieving meaningful customer conversations.
• Contact customers based on their business segment, following a set schedule for each group.
• Conduct structured conversations to:
• Promote our product portfolio and generate leads for the Sales team.
• Identify and log any service issues for resolution.
• Ensure account data is accurate and up to date (email, contact details, address).
• Collaborate with Service and Sales teams to ensure smooth handover of tickets and leads.
• Maintain detailed records of customer interactions and outcomes.
• Meet and exceed KPIs aligned to call quality, lead generation, and data accuracy.
• Contribute to customer satisfaction and retention strategies.

The Candidate

• Proven experience in customer service, telesales, or account management.
• Excellent communication and interpersonal skills.
• Strong attention to detail and data accuracy.
• Ability to work independently and manage time effectively.
• Comfortable working in a fast-paced, target-driven environment.

Performance & Rewards

• KPIs will be set around call volume, successful contacts, lead generation, and data quality.
• A monthly bonus will be awarded for achieving or exceeding KPIs.
• Ongoing performance reviews to ensure targets remain realistic and impactful.

Why join Chess?

Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.

Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit.

We\'re extremely proud that our people voted us No.1 in \"The 100 Best Companies to Work for\" list 2018, and we continue to celebrate more than 14 years in the top 100.

Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.

We believe that “if you’re not growing, we’re not growing”.

Salary & Benefits

Salary details:

£25,000 plus monthly bonus when KPIs are met.

Benefits include

Health & Wellbeing

• UK Healthcare (opt-in) for access to private healthcare support
• Healthcare support – eye tests, flu jabs, on-site health screens
• Mental health support for your wellbeing
• Wellbeing Day – available after 1 year
• Half-Day Friday
• Hybrid Working Support – allowance towards a desk and chair
• 20 days paid holiday, increasing with service to 24 days, plus public holidays
• Buy & Sell Holidays Scheme – 2 opportunities per year to buy or sell up to 5 holidays

Rewards & Recognition

• Access to Perkbox: hundreds of discounts on shopping, travel, fitness and much more.
• Loyalty Point Scheme – Earn yearly points based on your tenure, starting from your second year, to unlock enhanced benefits and rewards
• £100 matched charity donation annually, plus payroll giving options
• Recognition platform – celebrating your achievements and milestones

Career Growth & Culture

• Learn 2 Earn Scheme – bespoke development to boost your salary
• Regular team engagement events – from socials to celebrations
• A culture that values tenacity, creativity and collaboration

Hours

A standard week is 37½ Monday to Friday

At Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.

Working location

Flexible, hybrid working position.

This is a flexible hybrid position; however, you will be required to attend Chess hubs or customer sites as requested in advance by your leader. These visits will be scheduled with reasonable notice and are considered an essential part of your role to support collaboration, customer engagement, and team alignment.

Is Chess the place for you?

If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

Please email your CV and covering letter to our Recruitment Department at: [e-mail].

Upon submission of your completed application to Chess, you hereby agree to the processing of your personal information as per the guidelines set out within our Privacy Policy and to allow for the seamless and secure processing of your information throughout Chess’s recruitment and hiring practices.