Customer Success Coordinator

Recruitment Solutions Northwest; Bury St Edmunds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local recruitment agency is looking for a Customer Success Coordinator in Bury. The role involves managing relationships with clients and handling inquiries efficiently. The ideal candidate will possess excellent communication skills, experience in a similar role, and the ability to work in a fast-paced environment. Proficiency in Microsoft Packages and familiarity with CRM software is desirable. This is a full-time position from Monday to Friday.

Qualifications

• Excellent customer service and communication skills are essential.
• Experience in a similar role is required.
• Ability to handle requests and inquiries efficiently.

Responsibilities

• Obtain a thorough understanding of the business.
• Manage relationships with existing customers.
• Develop relationships with new customers.

Skills

Customer service skills

Communication skills

Ability to work in a team

CRM familiarity

Time management

Tools

Microsoft Packages

CRM Software

Job description

Customer Success Coordinator Recruitment Solutions Northwest•Bury, GB

Job Description

Customer Success Coordinator

Location: Bury

Currently working with a fantastic Client based in Bury who are looking for a Customer Success Coordinator to join their busy team.

Working hours are – Full Time Monday to Friday

Responsibilities

• Obtain a thorough understanding of the business
• Manage upwards of existing customers
• Develop relationships with new and existing customers
• Be the main point of contact
• Handle requests and enquiries in a timely manner
• Liaise with internal and external departments
• Maintain the CRM System

Qualifications

• Excellent customer service and communication skills
• Build and maintain strong customer relationships
• Ability to work as part of a team and by yourself
• Working knowledge of Microsoft Packages
• Experience in a similar role
• Familiarity with CRM Software *desirable

Ability to work in a fast-paced environment and to deadlines