Customer Success Advisor

Mears Group; Milton Keynes; On-site; GBP 28,000; Full time

Job summary

A leading repair and maintenance service provider in Milton Keynes seeks a Customer Success Advisor. The role involves supporting social housing contracts by delivering excellent customer care, resolving complaints, and maintaining proactive communication. Ideal candidates should have strong interpersonal skills, experience in complaint handling, and NVQ or GCSEs in Maths and English. Competitive benefits include 25 days annual leave and volunteering leave.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Discounts through Mears Rewards

Family friendly policies

Qualifications

• Experience in complaint handling.
• Natural communicator with great interpersonal skills.
• Calm under pressure with a sharp eye for detail.
• Confident using new systems and multitasking effectively.

Responsibilities

• Be the first point of contact for complaints across all channels.
• Resolve queries, diagnose situations, and process requests.
• Log and manage customer interactions using the bespoke system.
• Provide admin support for Customer & Communications tasks.
• Build strong relationships across the business.

Skills

Complaint handling

Communication skills

Interpersonal skills

Attention to detail

Adaptability

Empathy

Customer-focused

Education

NVQ or GCSEs in Maths and English

Job description

Annual salary : up to 27078.00

Customer Success Advisor

Location : Milton Keynes

Contract : Full Time Permanent

Salary up to 27078 per annum

42.5 hours per week (8-5 Monday- Friday)

We are the largest provider of repairs and maintenance and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities Arms Length Management Organisations and Housing Associations.

About the Role

We are seeking a Customer Success Advisor to join our team in Milton Keynes.

In this role youll support our social housing contract by delivering excellent service and customer care through our dedicated local teams. This is a contract where collaboration and community impact are key.

As a Customer Success Advisor you will be a positive representative of Mears working closely with both the operational team and our customers on a daily basis. Youll provide front-facing support and advice ensuring proactive communication. With the customer at the heart of everything we do youll help us meet the needs of our business clients and the local community.

Day to Day duties

• Be the first point of contact for complaints across all channels of communication
• Resolve queries diagnose situations and process requests with care and accuracy
• Use our bespoke system to log and manage customer interactions
• Provide admin support for Customer & Communications tasks
• Meet service level agreements and performance targets
• Build strong relationships across the business
• Create satisfaction by exceeding expectations

Role Criteria

• Experience in Complaint handling
• A natural communicator with great interpersonal skills
• Calm under pressure with a sharp eye for detail
• Adaptable empathetic and customer-focused
• Confident using new systems and multitasking effectively
• Passionate about making a difference in diverse communities
• Good communication skills written and verbal
• Basic knowledge of housing maintenance and call centre environments desirable but not essential

Qualifications

• NVQ or GCSEs in Maths and English (Pass)

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries holidays eye test vouchers Share save scheme plus much more.
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.

To drive a Mears vehicle you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact :

Laura Bourne ()

If you need any help with your application process we are here to support you. We will be accessible every step of the way.

At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Required Experience

Unclear Seniority

Key Skills

Channel Marketing, Accounting Tally, CSS, Corporate Risk Management, Hibernate, Brokerage

Employment Type : Full-Time

Experience : years

Vacancy : 1