Customer Solutions Technician

Johnson Controls; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading security solutions provider is looking for Customer Solutions Technicians in Bradford. The role involves conducting routine inspections and repairs on CCTV video doorbell and intruder alarm systems, ensuring customer satisfaction and safety during all tasks. Candidates should possess a full UK manual driving license and be able to work independently or as part of a team. This position offers a competitive salary with bonuses, a company van, and tools provided for the job.

Benefits

Basic salary plus bonus

Pension

Company van

Tools and uniform

Personal development

Qualifications

• Full UK manual driver's licence.
• Ability to carry and climb ladders and work at height.
• Practical skills with hand and power tools.
• Ability to work safely and responsibly.
• Reliability and self-motivation to work alone or in a team.
• Excellent communication and relationship-building skills.
• Familiarity with technology such as smartphones and tablets.

Responsibilities

• Carry out routine inspections and breakdown repairs to CCTV and alarm systems.
• Replace detector batteries and test panel batteries.
• Check correct operation of all detection devices and signaling equipment.
• Complete details of work accurately on mobile data device.

Skills

Organizational Management

Presentation Skills

Agile

SAFe

AWS

Solution Architecture

Conflict Management

Data Management

Scrum

Team Management

Pre-sales

Management Consulting

Job description

What you will do

Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV video doorbell and intruder alarm systems to the relevant standards providing the highest level of customer service whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid addition to this you will also receive company van uniform and tools to do the job with a basic salary and competitive incentive scheme.

ADT are the name people trust to protect whats precious to them. We safeguard over 210000 UK properties and more than 2000 new customers each month put their faith in us.

How you will do it

• To check correct functionality of systems including but not limited to the following :
• To replace all detector batteries where necessary.
• To test panel and back-up batteries replacing where necessary.
• To check correct activation of the warning sounders.
• To check the system is able to operate normally on the standby batteries.
• To check correct operation of all detection devices.
• To check correct activation of signalling equipment to the Alarm Receiving Centre.
• To check and clean CCTV and WIFI cameras.
• To liaise with the service bureau in line with the Company requirements and procedures.
• Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.

What we look for

Essential

• Full UK manual drivers licence.
• Have the ability to carry and climb ladders and to work at height.
• Have practical skills to work with hand and power tools.
• Ability to work safely and responsibly to avoid injuries damage to property loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
• Be reliable trustworthy self-motivated with the ability to work alone as well as in a team.
• Have excellent communication relationship building skills and able to exceed customer expectations.
• Be familiar with the use of technology like smartphones tablets and PCs.
• A security check will be performed once an offer has been made to the successful candidate.

Preferred

• Electrical experience / qualifications.
• Previous experience in installing / servicing in a residential environment.

What you will get

• Basic salary plus bonus
• Pension
• Company van tools uniform
• Personal development

Required Experience: IC

Key Skills: Organizational Management, Presentation Skills, Agile, SAFe, AWS, Solution Architecture, Conflict Management, Data Management, Scrum, Team Management, Pre-sales, Management Consulting

Employment Type: Full-Time

Experience: years

Vacancy: 1