Customer Services Representative

Cantello Tayler Recruitment; Staines-upon-Thames; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Services Representative to provide support for various products and services. This full-time role based in Staines offers a hybrid working model after probation. Candidates should have at least 3 years of customer service experience, excellent communication skills, and the ability to handle customer concerns effectively. This position requires a friendly personality and a logical approach to problem-solving.

Qualifications

• Minimum 3 years Customer Service experience required.
• Excellent telephone manner is essential.
• Need strong interpersonal and communication skills.

Responsibilities

• Provide customer support via telephone, live chat, and email.
• Log and resolve first line Customer Service faults.
• Understand and comply with operating procedures and service level agreements.

Skills

MS Office proficient

Customer Service experience

Excellent telephone manner

Strong interpersonal skills

Ability to cope under pressure

Flexible approach to work

Works independently

Logical problem solving

Empathy with customers

Friendly personality

Demystify technical issues

Pro-active initiative

Job description

Customer Services Representative

Cantello Tayler Recruitment are recruiting for a Customer Services Representative to join their client who is based inStaines, Surrey.

Full-time position working Monday Friday on a shift rota such as 8am - 4pm, 9am - 5pm or 10am - 6pm. This is a hybrid role after probation, 2 days at home and 3 days in the office.

Customer Services Representative duties include :

To provide customer support for the range of products and services, engaging with customers via telephone, live chat and E-mail.

Log and resolve first line Customer Service fault calls, ensuring attention, resolution and appropriate escalation of reported faults.

Resolving Provider and Insurer issues

Understand and comply with Customer Service operating procedure, service level agreements and associated targets.

Understand and comply with Information Security and Data Protection procedures.

Support rollout of systems as directed by Team Manager.

Support, as requested, testing of new systems.

Assessing call severity and passing to 2nd level support.

Assist in data gathering required for new customers.

Support pre-sales and sales activities by handling incoming enquiries from prospective customers.

Manage specialist acquisition from registration to subscription by providing support, online training and ongoing communication.

Customer Services Representative required skills, knowledge, and experience :

• MS Office proficient
• A minimum 3 years Customer Service experience
• Excellent telephone manner.
• Strong interpersonal and communication skills.
• Copes well under pressure.
• Flexible approach to work / multi-tasking.
• Works independently without supervision.
• Takes a logical approach to problem solving.
• Empathise with customer situation, using good listening skills
• Strong desire to assist customers.
• Friendly outgoing personality.
• Ability to demystify technical issues using plain language.
• Pro-active and show initiative.

If this Customer Services Representative role is of interest to you, please click apply now or contact Marie Spratley in our Egham office