Customer Services Library Assistant x3 (109250-0825)

University of Warwick; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading university in the UK is seeking Customer Services Library Assistants to enhance enquiry handling and customer support in both physical and virtual settings. Candidates should have good interpersonal skills, a motivation to learn, and the ability to work in a diverse environment. This role offers flexibility in shifts and supports work/life balance in a vibrant campus setting.

Benefits

Living Wage employer

On-site facilities including Arts Centre and Sports Hub

Flexible working policy

Qualifications

• Good interpersonal skills and ability to connect with diverse individuals.
• Willingness to learn and adapt to new challenges.
• Ability to handle busy, evolving customer-focused environments.

Responsibilities

• Provide support for face-to-face and virtual enquiry services.
• Deliver excellent frontline customer services to diverse customer communities.

Skills

Interpersonal skills

Ability to work in a diverse environment

Motivated and enthusiastic

Job description

Overview

Customer Services Library Assistant x3 (109250-0825)

There are 3 positions available. Please clearly state in your cover letter which role you are applying for:

• 109250 - Available Shift Pattern: Thursday 08:00 to 14:45, Saturday-Sunday 08:00 to 14:30
• 109248 - Available Shift Pattern: Wednesday 13:15 to 20:00, Saturday 13:30 to 20:00 and Sunday 8:30 to 14:30
• 109239 - Available Shift Pattern: Monday 13:15 to 20:00, Thursday 13:30 to 20:00, Saturday 08:00 to 14:30

This also applies to weeks including bank holidays and statutory/customary days, where you will be rostered to work as required.

This is a front-facing Library role responsible for enquiry handling and customer support in both the Main Library and University Archive (Modern Records Centre). The successful candidates will provide support for face-to-face and virtual enquiry services and support the delivery of excellent frontline customer services to diverse customer communities.

About You

We are looking for outstanding candidates to join our Customer Services team. You will have good interpersonal skills, the ability to work with a diverse range of people, be willing to learn, keen to take on new challenges, and able to work in a busy, evolving, customer-focused environment. You will be highly motivated and enthusiastic.

For information regarding required skills, please see the personal specification in the attached Job Description.

About the Department

We are celebrating our 60th anniversary and undergoing a programme of transformation. The University will develop its physical and digital infrastructure and services to enhance the main Library and digital experience.

What We Can Offer

We are a Living Wage employer. Our campus offers on-site facilities such as Warwick Arts Centre and a Sports and Wellbeing Hub, with extensive green space and flexible working to support work/life balance. Further information is available on the university website.

About the University

The University of Warwick is a world-leading research-intensive university with strong national and international standing. You will join a diverse and globally connected community committed to progress.

How to Apply

Closing date: Sunday 28 September 2025 at 23:55. Please apply via the official careers page. Attach a CV and a cover letter explaining your motivations and how you meet each essential and desirable criterion. See guidance on writing a cover letter on the Careers site. Interviews: To be confirmed. Start date: Flexible.

Equal Opportunity and Safeguarding

We are an inclusive employer and welcome applications from all communities. The University conducts safeguarding checks where applicable (DBS) and complies with all equal opportunity and rehabilitation information disclosure requirements. Right to work in the UK: this role is not eligible for sponsorship for a Skilled Worker visa. Applicants should ensure they have the right to work in the UK before applying.