Customer Services Executive

Layka Recruitment; Poyle; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading recruitment agency is seeking a passionate full-time customer service agent in Poyle. You will provide exceptional customer experiences, managing inquiries via phone, email, and online. Ideal candidates are detail-oriented team players with strong communication skills. The role offers a competitive salary and benefits like 25 days of holiday, a pension scheme, and personal development opportunities, in a supportive working environment.

Benefits

25 days holiday plus bank holidays

Free tea and coffee

Free parking

Company pension scheme

Personal development programme

Qualifications

• Experience in a logistics type customer service is advantageous.
• Strong written, listening and verbal communication.
• Ability to manage own workload and meet targets.

Responsibilities

• Answer customer queries via phone, email, and internet.
• Proactively resolve queries with internal and external customers.
• Achieve daily targets set by the Customer Service Manager.
• Assist with receiving and processing shipments.

Skills

Interpersonal skills

Active listening

Clear communication

Attention to detail

Multitasking

Organizational skills

Problem-solving

Job description

Due to the ongoing growth of our client, we are recruiting a vacancy for a full-time customer service agent to join the team in their Colnbrook office. You'll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience. You'll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed whilst being accountable, diligent and always working with your team to deliver the perfect experience for all customers.

Job profile

• Excellent interpersonal and active listening skills.
• Clear communication skills and a strong command of the English language.
• Strong attention to detail.
• Ability to work well in a team.
• Multitasking skills and good organisational abilities.
• Listen carefully and understand customers' circumstances and needs.
• Answering all customer queries/bookings via Phone, Email, and internet.
• Be proactive in resolution of any queries, dealing with both internal and external customers.
• To achieve your individual daily targets as set by the Customer Service Manager.
• Chasing delivery reports as to keep clients informed on their deliveries.
• General administrative tasks.
• Assist with receiving and processing shipments.
• Help with fulfilment projects.
• Flexible with in the future being on call (once trained up) - This is on a rota basis within the team.

Requirements

• Confident telephone manner.
• Strong written, listening and verbal communication at all levels.
• A personable approach.
• Approachable, empathetic, and considerate.
• Working in a similar logistics type customer service would be advantageous.
• Accurate attention to detail.
• A team player who can demonstrate initiative.
• Ability to manage own workload and meet company targets.
• Excellent customer service - ability to provide solutions.
• Computer literate.
• Excellent administrative and strong organisational skills.
• The ability to stay calm whilst under pressure.
• Be able to act with due care, skill and diligence.

Benefits

• Salary: between £26,000 to £29,000.00 per year depending on experience.
• 25 days holiday per annum, plus bank holidays + 2 days off over Christmas.
• Free Tea and coffee.
• Free Parking.
• Company pension scheme.
• Personal development programme.
• Bupa Listening Ear.

Hours

Full time position. Weekly shift patterns rotate on the below: One shift per week on a rota basis.

We look forward to receiving your CV in relation to this position.