Customer Services Executive

Bidcorp; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading logistics company in Nottingham is seeking a Customer Service Executive to deliver outstanding service. Responsibilities include handling inbound calls, resolving customer issues, and supporting process improvements. The ideal candidate has excellent communication skills, experience in customer service, and thrives in a busy environment. This full-time position requires 38 hours per week and may involve bank holiday working as needed. Join us and be an integral part of our customer service journey.

Qualifications

• Excellent communication skills and a great telephone manner.
• Experience in handling inbound calls and using Microsoft Office.
• Ability to thrive in a busy environment.

Responsibilities

• Handling inbound calls and responding to customer emails.
• Resolving a wide range of customer service issues.
• Liaising with colleagues to ensure clear communication.
• Supporting process improvements for customer experience.

Skills

Friendly telephone manner

Experience handling inbound calls

Organisational skills

Problem-solving skills

Attention to detail

Job description

Customer Service Executive
Location: Nottingham NG16 4HY
38 hours per week, Monday to Friday (bank holiday working may be required)

Where has your journey taken you so far?

• Are you friendly and outgoing?
• Do you love helping people and solving problems?
• Do you have excellent communication skills and a great telephone manner?
• Are you experienced in handling inbound calls and using Microsoft Office?
• Do you enjoy working as part of a supportive team?
• Are you organised and can thrive in a busy environment?

If this sounds like you, why not make our journey your journey?

Play an important part in our journey

As a Customer Service Executive at Bidfood, you’ll be at the heart of delivering outstanding service to our customers. This is a position where you’ll play a key role in handling and resolving customer queries efficiently and professionally.

Day to day, you’ll be:

• Handling inbound calls and responding to customer emails
• Resolving a wide range of customer service issues with confidence and care
• Using your judgement to provide quick, effective solutions
• Liaising with colleagues across the depot to ensure clear communication
• Supporting process improvements to enhance the customer experience

This is a varied and fast‑paced role. You’ll need to stay organised, think on your feet and always keep the customer at the centre of everything you do. You’ll build strong relationships with both customers and colleagues, making a real impact every day.

About you

We’re looking for someone who:

• Has a friendly, professional telephone manner
• Has experience handling inbound calls (preferred)
• Is highly organised with great attention to detail
• Works well as part of a team and enjoys problem-solving
• Is passionate about delivering excellent customer service

The details

• Hours: 38 hours per week (Monday to Friday)
• Bank holiday working: Required as needed

If this sounds like your next step, we’d love to hear from you.

Apply today and be part of our journey.