Customer Services Assistant

Prince Personnel; Telford; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join a well-established manufacturer in Telford as a Customer Service Agent. In this permanent role, you will work closely with a senior agent to handle customer orders, ensuring excellent service and support within the sales team. The position offers a competitive salary and the chance to develop your skills within a supportive team environment.

Qualifications

• Experience in high-volume customer service roles.
• Ability to identify sales opportunities.
• Flexible approach to work.

Responsibilities

• Maximise sales opportunities and promote customer care.
• Process customer orders via multiple communication channels.
• Provide technical support and administrative support to sales team.

Skills

Communication

Attention to detail

Data entry

IT skills

Job description

This is an exciting opportunity to join a well – established manufacturer in Telford. This is a permanent role, where you will be working in a small team, the main purpose of this role is to handle any customer requirements establishing the obtainment of the order. The purpose of this position to work closely with a senior customer service agent to answer any queries, ensure all orders received are put onto the system and give customer’s information related to their order.

Responsibilities and duties will include, but not limited to:

• Maximise all sales opportunities by promoting the highest standard of customer care
• Receiving and processing all telephone, Fax, Email and EDI orders
• Processing manual credits
• Deliverance of order acknowledgements ensuring correct prices, part numbers and realistic delivery dates
• Maintain and develop customer and consumer records/profiles including recording information
• Technical support to consumers/customers upon breakdown of equipment
• Provide administrative support to the International Sales team as and when required, including customer offer deals, reporting, and new customer setup
• Maintaining the CSM system
• Carry out some sales calls to new and existing customers with objectives of getting appointments for sales team to visit or introducing new products/ follow up on leads.
• Co-ordinate customer returns and stock discrepancies
• Completing new line forms for External sales
• Dealing with Customer and Consumer complaints
• Attentive, prompt and courteous handling of all customer enquiries
• Confirming stock availability when required
• Internal support for Sales & Marketing
• Carry out any reasonable task requested by management
• Extracting data from UK sales and submit electrical waste information
• Administrate support to sales and marketing team
• Off site visits to customers/trade shows/exhibitions and service providers
• Sales return orders/obtaining supporting documents

Skills and Experience

To be considered for this fantastic opportunity you must demonstrate strong communication skills, possess high attention to detail and previous experience in a high-volume Customer Service role. Whilst speaking to customers you will need to spot opportunities to recommend additional or alternative products. You must have excellent data entry skills and have the ability to use initiative and have a flexible approach to work. Strong IT skills are essential.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours.If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

£28,000 Pro-rated
Ref DE26629
First advertised: Thursday, 17th Jul 2025

£13.50 per hour
Ref SW26626
First advertised: Thursday, 17th Jul 2025

Competitive pay rate
Ref SW26624
First advertised: Wednesday, 16th Jul 2025

We love celebrating milestones, and today is a big one! We’re thrilled to be shining a spotlight on our wonderful Claire, who…

We’re absolutely thrilled to introduce the newest member of the Prince team, Emma! She’s joined our Operations division as a Consultant Support…

We’re thrilled to announce Amanda as our Team Player of the Quarter! This award, voted for by the team, shines a light…