Customer Services Assistant

University of Southampton; Southampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading educational institution in Southampton seeks a part-time customer service assistant for its box office team. This position involves delivering an inclusive ticketing service and providing exceptional customer care. Candidates should have experience in a public-facing role, preferably within the arts, and a passion for music. Flexibility in working hours is required, including evenings and weekends. The role fosters an inclusive culture, aligning with the institution's values.

Qualifications

• Desirable experience of working with the public within an arts organisation.
• Experience handling a diverse range of situations in a customer‑focused environment.
• Enthusiasm for providing exceptional standards of customer care.

Responsibilities

• Deliver accurate ticketing and information service using CRM to maximize sales.
• Provide exceptional standards of customer care in a public‑facing role.
• Support the Turner Sims team for the successful delivery of events.

Job description

Overview

Do you have a passion for music and live performance? Do you like working in a customer‑focused role?

We have an exciting opportunity to join our box office team as a customer service assistant, providing high quality, professional customer service to everyone who interacts with Turner Sims.

Turner Sims is the University of Southampton’s music venue, with big ambitions to build an inclusive world through the joy of live music. We are transforming from a respected concert hall to a dynamic creative hub that connects communities locally and globally, sharing music that moves and inspires people through extraordinary experiences at our venue and beyond.

Responsibilities

• Deliver accurate, efficient and inclusive ticketing and information service using our CRM (Spektrix) to sell and promote tickets, products and services, maximizing sales and audience attendance.
• Provide exceptional standards of customer care in a public‑facing role.
• Collaboratively support the Turner Sims team to ensure the successful delivery of all promoted events, engagement activities and hires.
• Use standard computer systems including TEAMS, Outlook and word‑processing, confidently manage and prioritise workload.
• Show knowledge and awareness of diversity, equality, inclusion and making arts and culture accessible to all.

Qualifications & Experience

• Desirable experience of working with the public within an arts organisation.
• Experience handling a diverse range of situations in a customer‑focused environment.
• Enthusiasm for providing exceptional standards of customer care.

Working Hours

This is a permanent part‑time position, averaging 14 hours per week. Hours will be annualised and include regular daytime shifts, flexible evening and weekend shifts, and occasional sickness and annual leave cover for other box office colleagues.

Interview Process

Candidates invited to interview will be asked to undertake a short comprehension task as part of the interview process.

Culture & Values

At the University of Southampton at Turner Sims we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work.

Contact & Interview Dates

For an informal discussion please email Jilly Evans, Box Office Manager, at [e-mail] to arrange a call.

Interviews to be held week commencing 26th January 2026.