Customer Services Assistant

University of Northampton; Northampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent educational institution in Northampton is seeking dedicated staff to provide excellent customer service. The role involves responding to inquiries from students and staff in person and virtually, requiring a strong IT background and adaptability. Candidates should possess GCSE-level education and have experience in customer service, particularly in educational settings. The position is full-time, with fixed terms for maternity cover and a permanent option available.

Qualifications

• Experience in delivering customer service, preferably in an education setting.
• Ability to manage a busy workload and competing priorities.
• Flexibility to adapt to changing environments and technology.

Responsibilities

• Deliver customer service to students, staff, and visitors.
• Answer enquiries through various channels.
• Work collaboratively in a team from Monday to Friday.

Skills

Customer service experience

IT proficiency

Communication skills

Education

Educated to GCSE level or equivalent

Job description

About the Job

3 Posts Available

• Full time - Fixed term until 31/07/2026
• Full time - Permanent
• Full time - Fixed term to cover Maternity Leave

Interview Date: 10 and 11 December 2025

You will be delivering Customer Service to students, staff and visitors, answering their enquiries, both in-person, on the phone and through virtual services. You will need to be IT confident, with the adaptability to learn new systems. You will be working in a team Monday to Friday, with occasional evening and weekend work.

About You

You will have experience in delivering customer service, preferably in an education setting. You will be confident with IT and have the skills to learn and become proficient in new systems. You will be able to learn an enquiry management platform, as well as Microsoft Office 365 products.

You will be able to manage a busy workload and competing priorities. You will have excellent communications skills and be able to remain polite and professional under pressure.

You will be a flexible person, able to adapt to change and have an enthusiastic and committed personality. You will be able to adapt quickly to new technology, and new face new challenges with confidence.

You will display integrity and professionalism in your work, and support the University’s commitment to inclusivity, trust, sustainability and aspiration.

Qualifications

Essential;

• Educated to GCSE level or equivalent

Department

Library, Learning and Student Services is a large and complex portfolio across learning teaching and student experience. We will deliver on the following key areas: student support, support for staff within and without the Directorate, IT systems for library, learning and teaching and student services, community engagement and social impact, support for Partners, the delivery of teaching and learning for academic, information and digital skills, academic practice development, sustainability and the development, management and exploitation of library and archive collections.

About Us

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

Our People

Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.

Our Values

• Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
• Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
• Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
• Trust: We build relationships based on respect, transparency, and shared goals.

Right to Work

All candidates will be required to provide proof of their eligibility to work in the UK during the interview process.

Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.

Equality

We welcome applications from individuals from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.

Together @ UON

Our Commitment to Equality and Inclusion

Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.

Commitments Include:

1. Creating an Inclusive Environment:Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
2. Supporting Students and Staff:Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
3. Tackling Inequalities:Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.

UON’s Major Commitments

• Disability Confident
• Standalone Pledge
• IHRA Working Definition

For more details, visit: Equality and Diversity at UON