Customer Services Advisor

DMA Group; Scunthorpe; On-site; GBP 26,000; Full time

Job summary

A logistics company in Scunthorpe is seeking a dedicated Customer Service Advisor to join their team. This full-time, office-based role focuses on delivering excellent customer service by acting as the first point of contact for customers, handling bookings, and resolving queries. The ideal candidate will have strong communication skills and a positive attitude, with a desire to learn and contribute to the team's success. This position offers a competitive salary of £26,000 annually and is a great opportunity for those looking to develop their skills in a busy office environment.

Qualifications

• Previous experience in a customer-facing role is essential.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a positive, customer-focused attitude.

Responsibilities

• Act as the first point of contact for customers via telephone and email.
• Take customer bookings and resolve queries or concerns promptly.
• Work collaboratively as part of a team to deliver excellent customer service.

Skills

Previous experience in a customer-facing role

Excellent written and verbal communication skills

Strong interpersonal skills

IT literate with good attention to detail

Resilient and adaptable

Motivated and team-oriented

Job description

Customer Service Advisor

Location: Scunthorpe

Job Type: Full-time, Office-based

We are looking for a dedicated and enthusiastic Customer Service Advisor to join our team at our Scunthorpe depot. This is a full-time, office-based role offering the opportunity to play a key part in delivering an excellent customer experience.

Customer service is at the heart of what we do. We have high standards and are always looking for ways to improve the service we provide. Working closely with colleagues in Sales and Transport, this role helps ensure the smooth and efficient running of daily operations and the best possible outcomes for our customers.

Key Responsibilities

• Act as the first point of contact for customers via telephone and email (inbound and outbound)
• Take customer bookings and resolve queries or concerns in a timely and professional manner
• Escalate issues where appropriate to ensure prompt resolution
• Accurately enter and update information on internal systems
• Work collaboratively as part of a team to deliver excellent customer service
• Carry out general administrative tasks as required

The role may also involve other reasonable duties from time to time to support the team during periods of staff absence or changing business needs.

Skills and Experience Required

• Previous experience in a customer-facing role is essential
• Excellent written and verbal communication skills
• Strong interpersonal skills with a positive, customer-focused attitude
• Resilient, adaptable, and eager to learn
• IT literate with good attention to detail
• Motivated and able to work well as part of a team

Working Hours

• 40 hours per week
• Monday to Friday, 09:00 - 17:00
• 30-minute unpaid break

Salary

• £26,000 per annum (depending on experience)

If you're someone who enjoys helping customers, thrives in a busy office environment, and is keen to develop your skills, we'd love to hear from you