Customer Services Administrator

edisun ltd; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading customer services company is seeking a Customer Services Administrator to join the team in Cheadle, Staffordshire. This full-time, permanent position offers competitive salary and benefits. The ideal candidate will have customer service experience, strong organizational skills, and proficiency in Microsoft Office. Responsibilities include managing customer accounts and providing exceptional service. Apply by September 26th, 2025.

Benefits

Contributory pension scheme

Company sick pay scheme

Life cover

26 days holiday plus bank holidays

Modern working environment

Full training and career progression opportunities

Qualifications

• Previous experience in customer service or administrative roles.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office suite.

Responsibilities

• Provide exceptional customer service through effective communication channels.
• Handle customer inquiries and resolve issues promptly.
• Manage customer accounts and maintain accurate information.
• Collaborate with internal teams for seamless order processing.
• Maintain documentation related to customer interactions.

Skills

Customer service experience

Organizational skills

Communication skills

Multitasking

Proficiency in Microsoft Office

Job description

Overview

We are currently looking for a Customer Services Administrator to join our team based in Cheadle, Staffordshire. This is a full time, permanent position with a competitive salary plus benefits.

Established in 1979, Tungate has grown to become one of the foremost companies in the UK within our market sector. Our dedication to excellence and customer satisfaction has propelled us to the forefront of the industry.

Benefits

• Contributory pension scheme
• Company sick pay scheme
• Life cover
• 26 days holiday plus bank holidays
• Modern working environment
• Full training given + opportunities for career progression

Role and responsibilities

This is a wide‑ranging role, both working at your desk and on your feet within our customer services office and its connected offices / warehouse. You will join us as a Customer Services Administrator.

Key Responsibilities

• Providing exceptional customer service through effective communication channels
• Handling customer inquiries and resolving issues promptly and efficiently
• Managing customer accounts and ensuring accurate and up‑to‑date information
• Collaborating with internal teams to ensure seamless order processing and delivery
• Maintaining documentation and records related to customer interactions

Our ideal candidate

• Previous experience in customer service or administrative roles
• Strong organizational skills and attention to detail
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize tasks effectively
• Proficiency in relevant computer applications (e.g., Microsoft Office suite and Excel)

Closing date

Friday 26th September 2025

How to apply

If you would like to join our team as the Customer Services Administrator then please click apply today. Don’t miss out – we would love to hear from you!