Customer Services Administrator

KHR - Recruitment Specialists; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the agriculture sector is seeking a Customer Services Administrator in Maidstone. This fixed-term role involves maintaining customer relationships and providing effective support through various communication channels. The ideal candidate will have solid customer service experience and the ability to manage queries and orders efficiently.

Qualifications

• Previous experience in customer service, both via telephone and face-to-face.
• Strong attention to detail and accuracy in data entry.
• Computer literate with the ability to learn new systems quickly.

Responsibilities

• Act as first point of contact for customers via telephone, email, and trade counter.
• Process orders on the internal IFS system accurately and efficiently.
• Manage customer queries and provide timely solutions.

Skills

Communication

Attention to detail

Customer service skills

Multitasking

Job description

Our client, a leading company in the agriculture industry, is seeking a Customer Services Administrator to join their team on the outskirts of Maidstone on a fixed-term contract until the end of December 2025. As a trusted partner to their customers, they are looking for a proactive individual who can provide excellent customer service and support.

The Customer Services Administrator will play a crucial role in maintaining and enhancing customer relationships. You will be the first point of contact for customers, handling inquiries via telephone, email, and trade counter. Your ability to provide prompt, accurate, and friendly service will contribute to the company’s reputation as a reliable and customer-centric partner.

Responsibilities

• Act as the first point of contact for customers via telephone, email, and trade counter
• Process orders on the internal IFS system accurately and efficiently
• Manage customer queries and provide timely and effective solutions
• Support sales and buying teams in their daily operations
• Ensure the CRM system is updated with relevant customer information
• Coordinate outside haulage booking, parcel and pallet carrier services
• Handle export administration tasks as required
• Manage holiday and meeting room bookings, refreshments, and sample requests
• Maintain accurate stock records and assist with stock management
• Proactively contact existing and potential customers to discuss product ranges and manage their needs

Requirements

• Previous experience in customer service, both via telephone and face-to-face
• Computer literate with the ability to learn new systems quickly
• Strong attention to detail and accuracy in data entry and record-keeping
• Flexibility, willingness to help, and the ability to multitask in a fast-paced environment
• Excellent communication and interpersonal skills
• Geographical knowledge of the country and road network is beneficial
• Positive attitude and the ability to take responsibility for key project deliverables

At KHR, we ensure your CV is well-presented, error-free, and up-to-date before submission. If you wish to highlight specific qualifications, skills, or experience, please include a cover letter or a preface page. For CVs with heavy graphics, please also submit a clean Word copy.

KH Recruitment Ltd acts as an Employment Agency for this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Stay connected with us online for job alerts, industry updates, and market trends.

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