Customer Services Administrator

Babcock International; Bath; On-site; GBP 29,000; Full time

Job summary

A leading defense and engineering firm is seeking a Customer Services Administrator in Warminster, Wiltshire. The successful candidate will ensure smooth operations in the delivery and repair of vehicles and assets. Key requirements include excellent organizational skills and experience in customer service, along with proficiency in data management. This full-time role offers a salary of £28,236 plus benefits, including a generous holiday allowance and a matched contribution pension scheme.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Payment of Professional Fees

Qualifications

• Experience in data management and reporting tools is essential.
• Previous experience in a customer service role is required.
• Strong organizational skills and attention to detail are necessary.

Responsibilities

• Liaise with customers regarding delivery and collection.
• Work with planning teams to manage delays and updates.
• Coordinate repairs by ensuring workshop confirmation.

Skills

Experience in working with data and reporting tools

Experience in customer service or client-facing roles

Strong organisational and coordination skills

Ability to manage multiple priorities and meet deadlines

Effective communication skills for liaising

Education

Educated to Level 2 in National Qualification Framework (NQF) or equivalent

Job description

Job Title: Customer Services Administrator

Location: Warminster, Wiltshire

Compensation: £28,236 + Benefits

Role Type: Full time / Permanent

Role ID: SF70216

Join our team and help keep critical assets moving – your organisational skills will make a real difference.

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Customer Services Administrator at Warminster, near Wiltshire.

The role

As aCustomer Services Administrator, you’ll have a role that’s out of the ordinary. You’ll be at the heart of our operations, ensuring vehicles and assets flow smoothly through the repair process and back to our customers. This is an exciting opportunity to work as part of a multi-skilled team, where your attention to detail and ability to coordinate will directly impact operational success and customer satisfaction.

Day‑to‑day you’ll be required to:

• Liaise with customers regarding delivery, collection, and changes to planned arrangements
• Work closely with planning teams to manage delays and update schedules
• Coordinate with workshops to confirm assets ready for repair
• Ensure management is notified of risks to meeting output plans promptly
• Maintain accurate records and data using ERP systems

The role is based onsite at Warminster, and the set working times are 37 hours per week, Monday to Friday.

Essential experience of the Customer Services Administrator:

• Experience in working with data and reporting tools
• Experience in customer service or client‑facing roles
• Strong organisational and coordination skills
• Ability to manage multiple priorities and meet deadlines
• Effective communication skills for liaising with internal teams and external customers

Qualifications for the Customer Services Administrator:

• Educated to Level 2 in National Qualification Framework (NQF), Level 2 NVQ, or GCSE Grade 9–4 (A*–C), O Level A–C or equivalent

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10‑days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Application Guidance

Thank you for your interest in this opportunity. Early applications are encouraged, as we may close the advert ahead of the closing date if we receive a high volume of strong applicants.

Closing date: 05/01/2026