Customer Service Team Member

Riverford Organic Farmers Ltd; United Kingdom; Hybrid; GBP 29,000; Full time

Job summary

A leading organic farm supplier in Devon is seeking a Customer Service Representative to join their team. This role offers a permanent contract with a hybrid working setup after training. Responsibilities include delivering friendly service, answering inquiries, and processing orders. The ideal candidate will have strong communication and organizational skills. Benefits include a generous holiday allowance, a company pension, and discounts on organic food.

Benefits

Generous holiday allowance

Company pension scheme

Discounted organic meals

Free parking

Qualifications

• Experience in an administrative or customer-focused role is ideal.
• Ability to meet targets and work efficiently under pressure.
• Collaborative team player who can also work independently.

Responsibilities

• Deliver friendly and helpful service to customers.
• Answer questions and process orders via various channels.
• Inspire customers about food, farming, and cooking.

Skills

Excellent communication skills

Strong organisational skills

IT proficiency

Tools

Excel

Word

Outlook

Job description

Work with us at Riverford, and join a thriving employee-owned business. Be part of a supportive, down-to-earth and solutions driven customer service team. Beyond the Veg Box - At Riverford, our passion for organic vegetables is unmatched. We’re not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued.

Our HQ at Wash Farm in Devon is a beautiful place to work, surrounded by good people, good food, and plenty of fresh air. As a co-owner, you’ll benefit from 33 days holiday (pro rata, including bank holidays), an ethical & generous company pension scheme, and an annual profit share, where 10% of all profits are split equally among co-owners. We also offer heavily discounted organic breakfasts and lunches, free organic fruit and veg to take home and free parking.

Grow with Riverford - Take the next step in your personal and professional journey with training tailored to help you grow and achieve your goals. As part of our Customer Service team, you’ll help shape the future of Riverford by making our customers feel truly valued.

Our Customer Service Team is at the heart of Riverford, delivering a friendly, personal, and genuinely helpful service to everyone who gets in touch. Whether it’s answering questions, processing orders, or handling the occasional complaint, we approach every interaction—via phone, email, Live chat, or social media with care, professionalism, and a passion for what we do.

This role isn’t just about solving problems or providing information; it’s about sharing our love for good food and sustainable farming. Every conversation is an opportunity to inspire our customers, helping them discover more about food, farming, and cooking while leaving a positive and lasting impression.

Salary: £28,261.15 per annum

Location - Wash Barn, Buckfastleigh, Devon TQ11 0JU. We utilise a hybrid working system with some working from home and apply a minimum of 2 days a week in the office, once training is complete.

Hours - Permanent contract. You’ll work 40 hours a week, Monday to Friday, between 8:30am and 6pm on a rota basis. This includes Bank Holidays and busy periods, with the exception of Christmas.

What We’re Looking For

• Ideally experience in an administrative or customer-focused role.
• Excellent communication skills with a friendly, clear, and professional tone.
• Confidence in meeting targets and working efficiently under pressure.
• Strong organisational skills and attention to detail.
• A collaborative team player who can also work independently.
• IT proficiency, with experience in software like Excel, Word, and Outlook.

What You’ll Bring

• A good sense of humour and friendly personality is essential along with a flexible approach to work.
• You will need to enjoy working in a team, be driven and motivated, reliable, enthusiastic, and passionate paired with a real interest in what we do.

Application Process: We’re reviewing applications on a rolling basis and may close the advert early, so we encourage you to apply soon!