Customer Service Team Lead - Key Accounts & Operations

Safran; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aerospace company is seeking an experienced Customer Service professional for a Team Lead position. This role involves hands-on management of customer accounts while leading the Customer Service team. Candidates should have strong communication skills, experience with SAP, and a passion for delivering excellent customer service. The position offers competitive salary and benefits, along with opportunities for career progression.

Benefits

Competitive salary

Company performance bonus scheme

Pension scheme with up to 10% employer contribution

Private medical insurance

Comprehensive health cash plan

25 days annual leave + bank holidays

Flexible benefits programme

Structured training opportunities

Qualifications

• Proven passion for delivering excellent customer service.
• Experience using SAP in Sales and Distribution modules.
• Ability to manage relationships and prioritise workload.

Responsibilities

• Lead, coach and support the Customer Service team.
• Manage a portfolio of key customer accounts.
• Ensure timely resolution of customer queries and complaints.

Skills

Customer service excellence

Stakeholder management

Leadership

Communication skills

SAP proficiency

Tools

SAP

Job description

A leading aerospace company is seeking an experienced Customer Service professional for a Team Lead position. This role involves hands-on management of customer accounts while leading the Customer Service team. Candidates should have strong communication skills, experience with SAP, and a passion for delivering excellent customer service. The position offers competitive salary and benefits, along with opportunities for career progression.