Customer Service Team Lead

bloobloom; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading eyewear company in Notting Hill is seeking a full-time Customer Service Team Lead to join their Customer Experience team. This role emphasizes personal connections and creative solutions to customer inquiries via live chat, email, telephone, and social media. The ideal candidate possesses exceptional communication skills and a passion for delivering outstanding service in a vibrant, ethical workplace. An exciting opportunity to be part of a team dedicated to transforming customer interactions while making a positive impact!

Qualifications

• Exceptional communication skills across various channels.
• Creative problem-solving ability.
• Strong product knowledge and accuracy.

Responsibilities

• Answer customers' enquiries on all channels including live chat, email, telephone, and social media platforms.

Job description

Job Description

We are currently recruiting for a full-time Customer Service Team Lead position to join our Customer Experience team based at our Notting Hill offices.

bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.

At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate-neutral certified, and donate a pair to someone in need for every pair we sell.

We love our customers and want to make a personal connection with everyone who reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations in each and every conversation. Our goal is simple. 100% WOW.

If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you!

Key Responsibilities :

• Answer customers' enquiries on all channels, including live chat, email, telephone, and social media platforms

Demonstrate exceptional product knowledge as well as accura...