Customer Service Support

Polyseam Ltd; Huddersfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer-focused company in Huddersfield is seeking a Customer Service Representative to provide exceptional service via email and phone. The role involves overseeing sales order processing, addressing customer inquiries, and maintaining a welcoming reception area. Ideal candidates should have strong communication skills, a positive attitude, and proficiency in customer management software. Join a dynamic team that values professional development and a supportive work environment.

Qualifications

• Previous experience in a front-facing role or customer service is a plus.
• A positive attitude is essential.

Responsibilities

• Provide high-level customer service via email and telephone.
• Oversee end-to-end sales order processing.
• Address customer enquiries and take action as needed.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Attention to detail

Customer-oriented mindset

Proficient in customer management software

Proficient in MS Office

Job description

Overview

Department: Customer Service
Location: 15 St Andrews Road, Huddersfield, HD1 6SB
Hours: 37.5 hours per week
Shift: Monday – Thursday 8:30 am to 5:00 pm, Friday 8:30 am to 3:30 pm
Reporting to: Service Director
Salary Range: Dependent on experience

Responsibilities

• Provide a high level of customer service via email and telephone communication.
• Oversee end-to-end sales order processing, from order entry and confirmation to coordination with production and logistics teams. Ensure all customer requirements are accurately captured and communicated, proactively update customers on order status, and address any changes or delays throughout the production cycle.
• Address all customer enquiries, taking action as needed or ensuring they are passed to the appropriate individual or department.
• Provide cover for fellow customer service support roles as necessary.
• Welcome all guests on-site and accommodate them accordingly.
• Maintain security for the building by adhering to Visitors & Contractors procedures.
• Manage the switchboard and keep track of guests arriving for appointments and their departure.
• Provide refreshments for visitors and maintain the boardroom and other meeting rooms.

Quality Improvement

• Identify and process quality improvement records, reporting any non-conformance or potential issues, along with corrective actions.
• Work closely with colleagues to achieve the aims and objectives of the business, fostering a team approach to meet customer and business requirements.

General Responsibilities

• Participate fully in the life of the company, contributing to a positive team environment.
• Perform all other administration tasks as required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• A positive attitude with a customer-oriented mindset.
• Previous experience in a front-facing role or customer service is a plus.
• Proficient in using customer management software and MS Office.

Working Conditions

Office Environment: This position is based in a dedicated reception area for welcoming visitors. The work environment is professional and dynamic, requiring interaction with both customers and team members.

Hours: Standard working hours are 8:30 am to 5:00 pm Monday to Thursday and 8:30 am to 3:30 pm Friday, with occasional flexibility required to accommodate visitor schedules or special events.

Equipment: The role involves the use of standard office equipment, including computers, telephones, and the switchboard. Proficiency in relevant software applications is essential.

Team Environment: The role involves collaboration with various departments and team members, fostering a supportive and communicative work culture.

Professional Development: Opportunities for training and professional development may be available to enhance skills and advance within the company.

Health and Safety: Adherence to health and safety regulations is mandatory, ensuring a safe and secure working environment for all employees and visitors.

How to Apply

To apply for the advertised position, please email your CV and cover letter to [e-mail]. Alternatively, if you’re local to our Huddersfield head office, you can drop off a hard copy at reception.

Polyseam is an equal opportunity employer and welcomes applicants from all backgrounds.