Customer Service Specialist (m/f/d)

Infront; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading financial technology firm is seeking a Customer Service Specialist in London. The role involves providing expert support to top-tier clients across the UK financial sector, requiring strong analytical skills and a passion for client service. Applicants should have a bachelor's degree and proficiency in English, with experience in financial markets being a plus.

Qualifications

• Bachelor’s degree or higher, preferably in Finance, Economics, IT, or a related field.
• Proficiency in both written and spoken English; additional languages are a plus.
• Experience in financial markets or with financial software is advantageous.

Responsibilities

• Act as the primary point of contact for clients, providing support and training.
• Respond to client inquiries with professionalism and empathy.
• Build and maintain strong client relationships to enhance satisfaction.

Skills

Analytical skills

Communication skills

Client-focused mindset

Problem-solving abilities

Team collaboration

Education

Bachelor’s degree in Finance, Economics, or IT

Tools

Financial technology solutions

General computer skills

Job description

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Customer Service Specialist (m/f/d), London

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Client:

Infront

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f71c243bdb3e

Job Views:

16

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

About the Role

Join Infront’s Account Management & Support Team, serving top-tier clients across the UK financial sector. As the first point of contact, you’ll provide expert support and training on our financial technology solutions to banks, asset managers, and brokerages.

We’re looking for someone with strong financial knowledge, analytical skills, and a passion for client service. You’ll help clients get the most out of our tools while contributing to product improvements.

Key Responsibilities:

• Act as the primary point of contact for clients, including banks, brokerages, and direct users, providing outstanding support and training via telephone and email.
• Respond to client inquiries with professionalism and empathy, accurately assessing requests.
• Build and maintain strong client relationships, offering proactive support to enhance satisfaction, loyalty, and user engagement.
• Collaborate closely with the Account Management, Sales, IT, and Product Management teams to exceed customer expectations and support product enhancements.
• Participate in internal projects and cross-functional initiatives aimed at improving the overall customer experience.
• Contribute to the testing and evaluation of new features within the Infront product suite, providing constructive feedback to help shape future developments.

Who you are

Desired Skills & Competencies

• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Excellent communication skills, capable of explaining complex topics clearly and professionally.
• Strong sense of responsibility and commitment to team success.
• Comfortable working both independently and collaboratively in a fast-paced, team-oriented environment.
  Eagerness to continuously expand knowledge in financial markets, fintech
• innovation, and emerging technologies.
  Strong relationship-building skills, with a client-focused mindset.
• Ability to understand client inquiries and connect them to the appropriate internal teams for resolution.
• Interest in technology and adaptability to new tools and systems.

Qualifications

• Bachelor’s degree or higher, preferably in Finance, Economics, IT, or a related field.
• Proficiency in both written and spoken English (additional languages are a plus).
• Strong general computer skills and the ability to quickly learn and adapt to new technologies.
• Experience in financial markets or within a financial software company is a strong advantage.