Customer Service Specialist — Flexible Hours & Growth

Aviva; Guildford; Hybrid; GBP 33,000; Full time

Job summary

A leading insurance company in Guildford is seeking a Customer Service Expert to enhance customer engagement through personalized service. This role involves communicating with customers via various channels and requires strong listening and problem-solving skills. A competitive salary and various benefits, including a pension scheme and flexible working hours, are offered in this full-time position.

Benefits

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on company products

Flexible benefits including cycle to work

Paid volunteering days

Qualifications

• Strong listening and questioning skills.
• Ability to build rapport with customers.
• Experience in handling objections and difficult conversations.

Responsibilities

• Communicating with customers and coaching them on using the online platform.
• Supporting customers through secure messaging, telephone, or LiveChat.
• Providing training and support to customers about the products.

Skills

Great phone manner

Empathy

Problem-solving

Ability to coach customers on digital platforms

Positive attitude

Job description

A leading insurance company in Guildford is seeking a Customer Service Expert to enhance customer engagement through personalized service. This role involves communicating with customers via various channels and requires strong listening and problem-solving skills. A competitive salary and various benefits, including a pension scheme and flexible working hours, are offered in this full-time position.