Customer Service Specialist

Green Recruitment Company; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading renewable energy consultancy is looking for a Senior Customer Support Specialist. The role involves acting as the primary contact for clients, ensuring exceptional service delivery, and fostering long-term relationships. You will work closely with project managers and technical teams to address inquiries and provide tailored support. This position offers a collaborative work environment and opportunities for professional growth.

Benefits

Professional Development Opportunities

Flexible Working Arrangements

Competitive Salary and Benefits Package

Qualifications

• Proven experience in customer support, preferably in renewable energy.
• Strong understanding of renewable energy technologies.

Responsibilities

• Act as the main liaison between clients and internal teams.
• Manage and prioritize client inquiries on renewable energy solutions.

Skills

Communication

Interpersonal Skills

Problem Solving

Tools

CRM Software

Microsoft Office Suite

Job description

We are a forward-thinking renewable energy consultancy dedicated to accelerating the transition to a sustainable future. Our team works on cutting-edge projects in solar, wind, and energy storage, providing innovative solutions to our clients.

Role Overview:

We are seeking an experienced Senior Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring exceptional service delivery and fostering long-term relationships. You will collaborate closely with project managers, technical teams, and clients to address inquiries, resolve issues, and provide tailored support.

Key Responsibilities:

• Act as the main liaison between clients and internal teams, ensuring clear communication and timely resolution of issues.

• Manage and prioritize client inquiries, providing expert guidance on renewable energy solutions.

• Develop and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.

• Collaborate with technical teams to provide accurate information and solutions to clients.

• Monitor and report on customer feedback to drive continuous improvement in service delivery.

• Assist in the development of client-facing materials and documentation.)

Qualifications:

• Proven experience in customer support, preferably within the renewable energy sector.

• Strong understanding of renewable energy technologies and industry trends.

• Excellent communication and interpersonal skills.

• Ability to manage multiple priorities and work effectively under pressure.

• Proficiency in CRM software and Microsoft Office Suite.

• A proactive and solution-oriented mindset

What We Offer:

• A collaborative and inclusive work environment.

• Opportunities for professional development and career growth.

• Flexible working arrangements.

• Competitive salary and benefits package