Customer Service Specialist

DPDgroup; Oldbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading delivery company in Oldbury is seeking an International Customer Service Specialist to deliver exceptional service and support for collection and delivery needs. The ideal candidate will possess outstanding communication skills, proven experience in customer service, and the ability to manage challenges effectively. This role offers a supportive team environment with opportunities for development and promotion.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Free onsite parking

Discounted shopping opportunities

Milestone days off

Free eye tests and glasses support

Qualifications

• Proven experience in a fast-paced customer service environment.
• Confident telephone manner.
• Ability to work well under pressure.

Responsibilities

• Answer queries regarding delivery status.
• Identify and resolve problems quickly.
• Ensure all KPIs are met.

Skills

Outstanding communication skills

Ability to listen and build rapport

Excellent administration skills

Self-motivation and initiative

Problem solving

Tools

Microsoft Office

Google Workspace

Salesforce

Job description

Overview

Our Team Manager is currently recruiting for a dedicated International Customer Service Specialist, to strengthen our high performing and friendly customer services team who put our customers at the heart of everything they do. Your primary responsibility will be to deliver the best customer service to our customers, internally and externally with their collection and delivery needs, taking accountability to resolve any issues or complaints. You will be working as part of a team to deliver the best customer centric service in the industry. Communication is essential in this role as you will need to build relationships across the business internally and with our customers.

Responsibilities

• Answering queries with relation to delivery status
• Identify problems quickly and resolve them
• Ensure all KPI’s are met
• Deliver the key measures of success: Average Handling Time and Call Service, Response Times, Right First Time Resolution, Quality and Compliance

Qualifications

• Proven and demonstrable experience of working in a fast paced customer service environment with the ability to work well under pressure
• Outstanding communication skills, both verbal and written, and a confident telephone manner
• Ability to listen to a customer and build quick rapport
• Be polite and professional at all times with a willingness to go the extra mile to exceed customer expectations
• Excellent administration skills with the ability to use Microsoft Office, Google Workspace and Salesforce
• Demonstrate high levels of self-motivation and initiative to effectively problem solve
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability

Benefits

• We recognise that our people are at the heart of our business and are committed to providing more than just salary and job stability
• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from hundreds of retailers including up to 5% off your weekly supermarket shop
• Milestone Days off to celebrate with your family and friends
• Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can deliver a best in class customer experience, then this is the job for you! Apply today.