Customer Service Specialist

Adecco; Evesham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global company is seeking a Customer Service Specialist in Evesham, UK. You will be responsible for managing customer orders, resolving issues, and improving service delivery. Ideal candidates will have experience in customer service, particularly in manufacturing, and should be proficient in SAP and Salesforce, with excellent communication skills. This permanent role offers a collaborative team environment and opportunities for professional development.

Benefits

Collaborative team environment

Professional development opportunities

Dynamic work environment

Qualifications

• Experience in a customer service role, preferably within the manufacturing sector.
• Proficiency in SAP and Salesforce is a plus.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage orders from placement to delivery.
• Communicate with customers and internal teams.
• Resolve issues quickly and efficiently.
• Drive continuous improvement in customer service.
• Lead regular performance reviews with customers.

Skills

Customer service experience

Interpersonal skills

Communication skills

Results-oriented mindset

Tools

SAP

Salesforce

Excel

Job description

Overview

Join a global leader and make a real impact! We’re looking for a Customer Service Specialist who is passionate about delivering exceptional service and building strong relationships. In this role, you will be the key link between our client’s customers and the business, ensuring smooth order management and outstanding support.

What's in it for you

• Permanent role with a leading global company
• Collaborative, supportive team environment
• Dynamic Environment: Work in a fast‑paced, high‑pressure setting that fosters growth and continuous learning
• Supportive Team: Be part of a dedicated team that values your contributions and encourages professional development

What you'll do

• Manage orders from placement all the way through to delivery
• Communicate with customers and internal teams
• Resolve issues quickly and efficiently
• Drive continuous improvement in customer service
• Prepare and lead regular performance reviews with customers to enhance service delivery
• Acknowledge and address customer complaints promptly, ensuring effective feedback loops
• Inventory Management: Collaborate with various internal functions to manage customer finished goods levels and aged inventory

What we're looking for

• Experience in a customer service role, preferably within the manufacturing sector
• Technical Skills: Proficiency in SAP and Salesforce is a plus, along with strong Excel
• Excellent interpersonal and communication skills are essential
• Mindset: A customer‑focused, results‑oriented individual who is self‑motivated and capable of building collaborative relationships

How to Apply

Send your CV and a brief cover letter outlining your relevant experience to Gemma at Adecco.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.