Customer Service Specialist

ZipRecruiter; England; On-site; GBP 25,000; Full time

Job summary

A leading company in property management is looking for an enthusiastic Customer Service Specialist, also known as Property Manager. This role involves providing support to landlords and tenants, coordinating repairs, and ensuring exceptional customer service in a dynamic environment. The position offers a competitive salary coupled with training opportunities, a clear career pathway, and various employee benefits.

Benefits

Aviva Digicare

Workplace pension scheme

Car leasing and cycle-to-work scheme

Colleague discount scheme

Gym discounts

Life assurance

Qualifications

• Strong customer service skills and confident communication.
• Good team player with ability to stay calm under pressure.
• Excellent negotiation and influencing skills.

Responsibilities

• Manage effective resolution of queries from clients and staff.
• Conduct weekly partnership calls and welcome calls with new customers.
• Provide a first-class service to maximise customer retention.

Skills

Customer service

Communication

Team player

Negotiation

Planning

Analytical ability

Job description

Job Description

Customer Service Specialist

We are looking for an enthusiastic and highly motivated Customer Service Specialist (also known locally as a Property Manager) to join our Property Management Team within our Lettings Department in Annesley. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.

What's in it for you as a Property Manager?

• Full training and development opportunities
• A good understanding of the estate agency business
• Fast-paced, fun environment
• Regular team meetings
• Full company briefings
• A clear career pathway
• Salary: £24,670

Key responsibilities of a Property Manager

• Act as a central point of contact managing effective resolution of queries from clients and staff
• Coordinate urgent and routine repairs and maintenance
• Liaise with tradespeople and contractors, keeping customers updated
• Organise safety inspections and manage remedial works
• Liaise with landlords following regular property visits
• Assist customers with general tenancy queries
• Conduct weekly partnership calls with colleagues and welcome calls with new customers
• Respond promptly and courteously to communication with landlords, tenants, contractors, and internal partners
• Provide a first-class service to maximise customer retention
• Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communication
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aviva Digicare + workplace / Car leasing and cycle-to-work scheme
• Colleague discount scheme / Perks at Work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and encourages applications from qualified candidates regardless of gender, transgender status, belief, marital status, or maternity status.

Don’t meet every requirement? Studies show women and underrepresented groups are less likely to apply unless they meet every qualification. We are dedicated to building a diverse, inclusive workplace. If you're excited about this role but your experience doesn’t match every aspect of the job description, we encourage you to apply. You might be the right candidate for this or other opportunities.

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