Customer Service & Retention Advisor

Black & White Recruitment; Aylesbury; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A people-first organization in the UK is seeking a Customer Service & Retention Advisor. This full-time role includes remote work with weekly office attendance. You will engage with customers, offering solutions and support. Enjoy competitive pay and a commission structure that rewards your efforts. Ideal candidates will have customer service experience and a proactive attitude towards problem-solving.

Benefits

Uncapped monthly commission

25 days annual leave

Health cash plan

Pension and life assurance

Supportive team culture

Hybrid working flexibility

Qualifications

• Experience in customer service or retention roles.
• Confident in handling customer inquiries and objections.
• Quick learner with systems and processes.

Responsibilities

• Engage with customers to retain and renew services.
• Listen carefully and tailor solutions to individual needs.
• Handle both inbound and outbound calls effectively.

Skills

Customer service experience

Excellent communication

Proactive and independent work

Ability to handle objections

Target-driven mindset

Job description

Are you someone who thrives on conversations, problem-solving, and helping people find the best outcome?Join a growing and people-first organisation as a Customer Service & Retention Advisor, where your communication skills, empathy, and drive to succeed will be highly rewarded both professionally and financially.

Job Summary

This full-time role starts with a two-week induction in Buckinghamshire, after which you'll work remotely with just one day per week in the office. You’ll be part of a supportive and dynamic team, engaging with existing customers to retain and renew their service, all while enjoying a competitive salary and a generous commission scheme with monthly payouts.

Your Role

As a Customer Service & Retention Advisor, your day will revolve around meaningful conversations with customers who are considering next steps. You’ll listen carefully, ask the right questions, and tailor solutions that align with individual needs. With a mix of inbound and outbound calls, you’ll build rapport quickly, overcome objections with confidence, and explain options clearly. You’ll also be a go-to person for more complex situations, providing clear guidance and taking ownership to ensure customers feel supported from start to finish.

About You

You bring energy to conversations and aren’t afraid to think on your feet. You're confident, empathetic, and quick to learn systems and procedures. You enjoy rising to a challenge, especially when it comes with clear goals and a healthy dose of recognition. Ideally, you've worked in a customer-facing or retention-based role before, but most importantly, you're someone who genuinely enjoys helping others make informed decisions and feel good about them.

Some Bullet Points About You

• Experienced in customer service or retention roles

• Excellent communicator who can handle objections and resolve concerns

• Confident working with systems while speaking to customers

• Proactive and able to work independently

• Target-driven with a positive, can-do attitude

• Available to start on Monday 1st September and attend two weeks of training in Buckinghamshire

What’s In It For You?

• Uncapped monthly commission (with clear structure and milestone bonuses – earn up to £2,000/month!)

• 25 days annual leave (plus bank holidays and your birthday off!)

• Holiday buy/sell scheme

• Health cash plan and mental health support tools

• Pension and life assurance

• Supportive and inclusive team culture

• Hybrid working with long-term flexibility

How to Apply

If you're ready to turn your natural people skills into a rewarding and stable career, we want to hear from you. Apply today to join a forward-thinking organisation that values your talent and supports your growth.