Customer Service Representative - Temp To Perm

Office Angels; Guildford; Hybrid; GBP 28,000; Full time

Job summary

A dynamic recruitment agency in Guildford is seeking experienced Customer Service Superstars to enhance their team. You will manage customer queries professionally across multiple channels, ensuring high satisfaction while collaborating with internal teams. Ideal candidates should have prior customer service experience and a knack for problem-solving. This role offers a competitive salary of £14 per hour plus numerous benefits, including hybrid working options and a supportive work culture.

Benefits

20 days holiday + BH

Discretionary Bonus Scheme

Monthly Staff Events

Pension Scheme

Free Parking

Qualifications

• Prior experience working in customer services, preferably in an office.
• Familiarity with CRM systems is desirable.
• Natural problem-solver with strong attention to detail.

Responsibilities

• Handle customer queries across phone, email, and LiveChat.
• Build strong relationships and trust with customers.
• Provide accurate information and resolve issues efficiently.

Skills

Customer service experience

CRM systems

Excellent communication skills

Problem-solving

Attention to detail

Team player

Job description

Overview

An exciting new opportunity to join a rapidly growing business in Guildford! Due to continued expansion, the team is currently seeking experienced Customer Service Superstars to join and contribute to their success. You will be part of a fantastic team culture with the opportunity to develop your skills in a supportive and friendly environment. This is a brilliant role for someone who enjoys solving problems, thrives on multitasking, and wants to work in a fun and dynamic setting.

What will you be doing?

• Handling customer queries across phone, email, and LiveChat with empathy and professionalism
• Building strong relationships and trust with customers
• Providing accurate information and resolving issues efficiently
• Keeping detailed records of customer interactions
• Collaborating with internal teams and external partners
• Representing the brand with pride and positivity

Skills & Experience

• Prior experience working in customer services (office)
• Familiarity with CRM systems (desirable)
• Excellent written and verbal communication skills
• A natural problem-solver with great attention to detail
• A team player with a strong customer-first mindset

Details

• Location: Guildford - Free Parking
• Salary: £14 per hour PLUS 20 days holiday + BH, Discretionary Bonus Scheme, Month Staff events, Hybrid Working options, Pension Scheme & SO much more!
• Hours: Monday - Friday (9am-5:30pm)
• Required ASAP!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website