Customer Service Representative/E-Commerce Assistant

Positive Employment; London; On-site; GBP 26,000 - 29,000; Full time

Job summary

A dynamic clothing business in North London is seeking a Customer Service Representative/E-Commerce Assistant. In this fully office-based role, you will handle customer inquiries, manage social media schedules, and support online store operations through Shopify. The ideal candidate will have at least 2 years of customer service experience and a keen interest in fashion. The position offers a salary of £26,000 - £29,000 per annum based on experience.

Qualifications

• Minimum 2 years of experience in customer service.
• Interest in fashion or background in clothing retail preferred.
• Basic IT skills are required.
• Strong understanding of social media platforms.

Responsibilities

• Schedule listings on social media platforms.
• Respond to customer inquiries via email, phone, and social media.
• Handle objections and complaints professionally.
• Conduct investigations for missing parcels.
• Use AI-powered helpdesk to raise and action tickets.

Skills

Customer service experience

Understanding of social media platforms

Multi-tasking skills

Verbal and written communication skills

Tools

Shopify

Job description

Overview

Are you looking to join a progressive and rapidly growing clothing business in North London? If so, this opportunity might be perfect for you! Our client has been thriving for over a decade, in the beginning selling clothes on social media and now serving a nationwide consumer base through a successful online store. With a large following across all platforms, they are excited to expand their team.

About Them

They pride themselves on delivering exceptional customer experiences and fostering a collaborative and inclusive work environment. As a Customer Service Representative/E-Commerce Assistant you will be a key member of the team handling a wide range of duties with room to grow alongside the business.

THIS ROLE IS FULLY OFFICE BASED!

Key Responsibilities

• Schedule listings on social media platforms.
• Respond promptly to customer inquiries through email, telephone, and social media.
• Handle objections and complaints professionally and respectfully.
• Conduct missing parcel investigations.
• Use the AI-powered E-commerce helpdesk system to raise and action tickets.
• Keeping abreast of reviews on Trust Pilot and engaging the customers in response to those reviews.
• Use SHOPIFY to navigate the online store, doing things like creating and removing products and giving customers product information.

Personal Requirements

• Experience in Customer Services for at least 2 years is essential.
• An interest in fashion or a background in clothing retail is desirable.
• Basic IT skills required (full training will be provided on internal systems).
• Previous experience with Shopify is not essential but desirable.
• Strong understanding and use of all social media platforms (Facebook, Instagram, TikTok).
• An enthusiasm to learn.
• Demonstratable multi-tasking skills.
• Excellent verbal and written communication skills.

Working Hours

9:00 am - 5:00 pm, Monday to Friday. Please note this role is fully office based.

Salary

£26,000 - £29,000 per annum (dependent on experience)

Join

If you’re passionate about customer service and would like to work in the fashion industry or would just like to work in a rapidly expanding business, we’d love to hear from you! Apply now to be a part of their dynamic team.