Customer Service Representative

William Hill; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned betting company in the UK is seeking individuals to join their customer service team. The role involves welcoming customers, processing bets, and providing assistance with betting terminals. Successful candidates will enjoy various competitive benefits such as annual pay reviews, a bonus scheme, and subsidized travel. Applicants must be 18 or older and have a passion for customer service. This position offers flexible working hours across various locations.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually

Paid birthday day off

Subsidised travel

Pension plan

Sharesave Scheme

Perks and discounts

Training and development

Cycle to Work scheme

Qualifications

• Must be at least 18 years old.
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers use betting terminals.
• Build relationships and provide excellent customer service.
• Champion safer gambling at all times.
• Support managers with shop displays and opening/closing.

Skills

Delivering great customer service

Strong interpersonal skills

Empathy skills

Job description

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What\'s in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: We\'ve a range of full and part-time hours on offer.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
• Holiday entitlement: You\'ll be entitled to 28 days holiday annually (pro rata)
• Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
• Subsidised travel: For roles based in London, you\'ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
• Pension plan: We\'ll match your pension contributions to 4%.
• Sharesave Scheme: An opportunity to purchase 888 William Hill shares at a discounted price, invest in the future of our business and share in our success together.
• Perks and discounts: When you\'re part of William Hill, you\'ll enjoy great discounts in high street shops, cinemas and even holidays.
• Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We\'ll support your growth with career development opportunities.
• Cycle to Work: a great employee benefit which offers the most cost-effective way to get new cycling equipment

What do you need to be successful?

• Age 18+ (it\'s a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What happens next?

Once you\'ve applied, our Talent Acquisition team will review your application. If you\'re successful at this stage, we\'ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.

Who are we?

We\'re William Hill, part of evoke. With over 1, 300 shops across the UK, we\'ve been a permanent fixture on the UK high street since 1966 - and our Retail team sit right at the heart of our high-street experience.

Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together - you\'ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.

More about evoke

We\'re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn\'t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That\'s the future. That\'s evoke.

At evoke, you\'ll benefit from flexibility and a culture built on trust. We\'ll give you the space to be yourself and the tools you need to protect our customers while they play. We\'ll invest in your future to help you develop your unique strengths and build a career that\'s right for you.

Business William Hill