Customer Service Representative

Hewett Recruitment; Redditch; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency in Redditch is seeking a Customer Service Representative for a temporary position with a pathway to permanent employment. The role involves managing customer accounts and ensuring order fulfillment while resolving issues proactively. Candidates should have strong communication skills and a problem-solving attitude. The role offers a competitive hourly rate of £16.12 and a supportive work environment, making it an excellent opportunity for career growth.

Benefits

Competitive hourly rate

Temp-to-Perm opportunity

Supportive work environment

Comprehensive training program

Regular working hours

Qualifications

• Proven experience in customer service roles ideally handling various customer accounts.
• Exceptional verbal and written communication skills with customers and teams.
• Capable of multitasking and managing tasks independently in complex situations.

Responsibilities

• Serve as the main contact for customer accounts managing the order lifecycle.
• Work with internal teams to ensure seamless order fulfillment and resolve issues.
• Support business growth by identifying opportunities and contributing to improvements.

Skills

Customer interaction management

Effective communication

Multitasking

Problem-solving

Tools

MS Office

ERP systems

Job description

Customer Service Representative

Temp Opportunity

About the Role

Our client is seeking a skilled Customer Service Representative to join their dynamic team. This position offers an excellent opportunity to grow within organisation, starting as a temporary role with a clear pathway to permanent employment for the right candidate.

Key Responsibilities of a Customer Service Representative :

Serve as the main point of contact for assigned accounts, managing the complete order lifecycle from entry to delivery. Work cross-functionally with internal teams to ensure seamless order fulfillment, proactively resolve issues, and maintain high customer satisfaction. Support business growth by identifying opportunities, contributing to process improvements, and coordinating client engagements.

Requirements - Customer Service Representative

• Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts.
• Exceptional verbal and written communication skills to effectively liaise with customers and internal teams.
• Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach.
• Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes.
• Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers.

We Offer

• Competitive hourly rate of £16.12 an hour
• Temp-to-Perm opportunity with career growth potential
• Supportive and inclusive work environment
• Comprehensive training program
• Regular working hours

Location

Redditch (Office based role)

Timings : 08:00 to 04:30 (40 hours week)

If you are available immediately and are happy to start ASAP, apply today!