Customer Service Representative

Robert Bosch Group; Nechells; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in hydraulic motion control is seeking a Customer Service Representative for their Birmingham location. This role involves managing customer orders, resolving inquiries, and supporting client needs in an innovative and engaging environment. The successful candidate will enjoy a variety of tasks and work closely with a dedicated team while ensuring customer satisfaction.

Benefits

Employee discounts

On-site parking

Health opportunities

Room for creativity

Qualifications

• Experience with Microsoft packages required.
• Proficient in MRP systems preferred.
• Ability to work accurately with attention to detail.

Responsibilities

• Manage designated customer base and handle inquiries.
• Process customer orders and resolve pricing issues.
• Liaise with internal staff to ensure timely order processing.

Skills

Customer services background

Strong analytical skills

Proficient in EDI

Effective written communication

Strong organizational skills

Education

Background in Engineering/Manufacturing

Job description

At Bosch Rexroth, everything revolves around movement and the success of our customers. With our networked drive and control technologies as well as digital solutions, their machines and systems work efficiently, safely and powerfully. We offer components, system solutions and services for mobile and industrial applications as well as for factory automation. In all areas, we value the know-how and commitment of our employees and enable dynamic careers in an international environment. Around 33,800 people in over 80 countries - and one corporate purpose: "We move industries to make our planet a better place." Do you want to make a difference? Then we look forward to receiving your application to Bosch Rexroth AG.

Bosch Rexroth and HydraForce bring together two world-class leaders in hydraulic motion control. By combining our strengths, we've broadened our hydraulics offering to deliver the world's highest quality hydraulic control solutions to more OEMs across the globe. Together, we are expanding the possibilities of hydraulic control technology to provide innovative and reliable solutions.

The Customer Service Representative role will be based at HydraForce Hydraulics in Birmingham, England

Job Description

• Efficiently manage designated customer base, liaising with customers regarding orders, dealing with delivery enquiries and providing information to proactively support customers and meet their needs
• Checking and processing customer orders/sales orders/prototypes, including inputting orders into MRP(Material Requirement Planning) system
• Resolving price queries either with customers direct or with Regional Sales Managers before processing begins, ensuring quoted prices are implemented where necessary
• Investigate, coordinate and resolve pricing issues, credits and invoice issues
• Act as an account management specialist, managing client accounts taking steps to grow the clients spend.
• Liaise with internal staff across a range of departments, to ensure timely processing /shipping of customer orders and resolution of queries
• Ensure customer handover information is up to date in readiness for any absences
• Access Customer Websites as requested by the customers to carry out tasks, eg downloading orders/schedules, confirming shipping dates, requesting changes to shipping dates, monitoring, investigating and reporting on delivery performance.
• Maintain/manage Business Management System certification (ISO 90001,14001,45001 and PED directive)
• Liaise with Regional Sales Managers about customer trends, market information and feedback/supply chain to management as necessary to report back to department Manager.
• Manage all aspects of the customer order book including reporting and feedback as required

Qualifications

• Customer services background and experience preferred
• Computer literate, with sound knowledge of Microsoft packages
• Proficient in use of EDI (Electronic Data Interchange) & MRP (Material Requirement Planning) systems preferred
• Background in Engineering/Manufacturing environment preferred
• Strong analytical and problem-solving skills, with a track record of identifying solutions and delivering recommendations,
• Able to work accurately with attention to detail
• Proven communication skills with the ability to communicate at all levels
• Excellent interpersonal skills, able to develop strong, professional relationships with colleagues and customers
• Strong organizational skills, with the ability to prioritize a number of activities
• Effective written skills, with the ability to provide concise and clear information
• Enthusiastic, team player who can demonstrate initiative consistently and demonstrate flexibility
• Self-motivated, displaying a willingness to learn, capable of multi-tasking and comfortable when working under pressure

Additional Information

Your future job role offers you:

A wide variety of interesting and challenging tasks. Benefits and services, employee discounts, various sports and health opportunities, on-site parking, room for creativity.

You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role. International applicants would not be provided with a Skilled Worker visa for this role and will only be able to take up this role if they can demonstrate an alternative right to work in the UK.