Customer Service Representative

Snap Inc.; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading FinTech company in the UK is seeking a Customer Service Representative to provide exceptional support across digital and telephonic channels. This role involves managing customer queries, ensuring compliance with FCA standards, and maintaining accurate records. Candidates should have experience in customer service, strong communication skills, and the ability to handle a busy workload. Join a rapidly growing team that values customer-centric solutions and innovation in the financial services industry.

Benefits

Recognition for technology use in lending

Supportive company culture

Innovative work environment

Qualifications

• Experience in a customer service or contact centre environment.
• Make informed decisions based on customer circumstances.
• Handle inbound and outbound communications effectively.

Responsibilities

• Provide timely and professional support to customers.
• Record all inquiries accurately within internal systems.
• Adhere to FCA regulations and company procedures.

Skills

Customer service experience

Strong verbal and written communication

Attention to detail

Ability to manage workload

Proficient in Microsoft Office

Empathetic and solutions-focused

Understanding of FCA and Consumer Duty principles

Tools

Microsoft Office

Job description

Overview

We're looking for a proactive and customer-focused Customer Service Representative to help deliver an exceptional experience across our Digital and Telephony channels. You'll play a key role in supporting customers with their queries, maintaining accurate records, and ensuring all interactions meet our quality and compliance standards within an FCA-regulated environment.

Responsibilities

• Handle inbound and outbound calls and digital communications, providing timely and professional support to customers and retailers.
• Record all interactions, inquiries, and actions accurately within internal systems.
• Deliver excellent customer service, ensuring fair and appropriate outcomes.
• Make informed decisions based on customer circumstances and business policies.
• Communicate clearly and effectively across all channels, meeting quality and compliance standards.
• Adhere to company procedures, FCA regulations, and Consumer Duty requirements.
• Support other customer service and operational tasks as needed.

Qualifications

• Experience in a customer service or contact centre environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy in data entry.
• Ability to manage workload and meet SLAs in a fast-paced environment.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
• Professional, empathetic, and solutions-focused approach.
• Understanding of FCA and Consumer Duty principles (desirable).

Benefits

Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap's proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in Consumer Lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.

How to Apply

If you feel as though you meet our requirements and are looking for your next challenge, then simply press 'APPLY' and upload your up-to-date CV and cover letter for the position. Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record and credit check.