Customer Service Representative

ZipRecruiter; Colchester; On-site; GBP 28,000; Full time

Job summary

A well-established business in Colchester is seeking a Customer Service/Sales Support Representative. The role involves handling inbound enquiries, processing orders, and providing excellent customer support. Ideal candidates should have at least 2 years of relevant experience and great communication skills. The position offers a competitive salary of £28,000 plus an annual bonus, alongside 25 days holiday and a friendly working environment.

Benefits

25 days holiday plus bank holidays

Free parking available

Annual bonus of up to £500

Supportive team environment

Qualifications

• At least 2 years' experience in customer service or office-based support role.
• Positive attitude and ability to handle enquiries professionally.
• Strong communication skills, both verbal and written.

Responsibilities

• Responding to inbound phone calls and email enquiries from customers.
• Processing orders efficiently with attention to detail.
• Providing aftersales support to ensure customer satisfaction.
• Delivering professional and friendly service to every customer.
• Resolving issues and queries in a timely manner.
• Preparing and following up on customer quotations.
• Liaising with internal teams for smooth customer journey.
• Maintaining accurate customer records.

Skills

Communication skills

Customer service experience

Teamwork

Quick learner

Job description

Job Description

Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: £28,000 per annum + potential £500 yearly bonus

About the Role
We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.

Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead required-this is a fully reactive customer support role.

About You
We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.

You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.

Key Responsibilities as a Customer Service Representative:

• Responding to inbound phone calls and email enquiries from customers




• Processing orders efficiently with attention to detail




• Providing aftersales support to ensure customer satisfaction




• Delivering professional and friendly service to every customer




• Resolving issues and queries in a timely and helpful manner




• Preparing, issuing, and following up on customer quotations




• Liaising with internal teams to ensure a smooth customer journey




• Maintaining accurate customer records

What's in It for You

• A stable, office-based full-time role in a supportive team




• Competitive salary of £28,000 plus up to £500 annual bonus




• 25 days holiday plus all bank holidays




• Free on-site parking




• A friendly and collaborative working environment

Interested?

If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.