Customer Service Representative

Sterling Kohler; Cheltenham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A prominent bathroom product company in Cheltenham is seeking a Customer Service Representative for a full-time role. You will provide exceptional service by assisting customers with inquiries and solutions, ensuring satisfaction across the Mira UK product range. Candidates should possess a confident telephone manner, experience in customer service, and GCSE Maths and English. The starting salary is £24,804, rising to £25,264, plus extensive benefits. Join a collaborative team committed to customer delight and innovation.

Benefits

Parking

Competitive pension scheme

Volunteering days

Subsidised onsite deli

Qualifications

• Confident telephone manner for effective customer interaction.
• Experience in a customer services environment is essential.
• Attention to detail for first-contact resolution.

Responsibilities

• Assist customers with pre-sales inquiries via phone and email.
• Identify customer needs and provide appropriate solutions.
• Offer post-sale technical support to customers.

Skills

Confident telephone manner

Experience in customer services

Attention to detail

Common-sense problem solving

Strong written communication

Team collaboration

Education

GCSE Maths and English

Tools

Salesforce or similar CRM

Job description

Customer Service Representative

Full‑Time: 37.5 Hours per Week

Working hours: Monday to Friday, between 8:00 AM and 5:30 PM based at Head Office in Cheltenham.

Starting salary £24,804 rising to £25,264 (after probation) plus fantastic benefits including: parking, competitive pension scheme, volunteering days, subsidised onsite deli, and much more!

• Interviews to commence 12th January
• Start date 23rd February

Designing award‑winning products for our market‑leading brands – Mira Showers and Rada – is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.

From day one you’re part of the Kohler Maya community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this!?)

But, to get to where we want to be, we are looking for Customer Service Representatives to join our awarding winning Team. Find out more below!

Customer Service Representatives are key members of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs. Your role is all about delivering outstanding service and ensuring customer satisfaction across the entire Mira UK product range. By consistently providing the highest standards of support, you’ll play a vital part in strengthening our reputation and building lasting customer relationships.

Basic Responsibilities

• Assisting customers primarily through phone and email with pre‑sales enquiries, product selection and availability
• Taking incoming contacts, identifying customer requirements, and offering appropriate solutions
• Offering post‑sale technical support
• Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products
• Maintain a high level of customer service and quality standards throughout every interaction
• Being helpful and positive in all dealings with customers and fellow associates
• Ultimately become a Kohler Mira Brand Ambassador

Skills / Requirements

• Confident telephone manner
• Experience in a customer services environment where customer contact was integral to the role
• Attention to detail to ensure a right first‑time customer outcome
• Experience using Salesforce or similar Customer Relationship Management system an advantage
• A common‑sense approach to problem solving
• A desire to be part of a team that works together for the common goal
• Strong communication with high standards of written communication essential
• GCSE Maths and English is required due to the interaction types with the customer

Benefits

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy and sustainable lives.

About Us

In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup. Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact [e-mail].

Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.

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