Customer Service Practitioner Apprenticeship - Sales Department

Columbus; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global leader in intelligent motion solutions is seeking a proactive Sales Support professional in Chester. You'll assist the sales team by providing vital support, responding to customer queries, and managing various sales activities. Ideal candidates have GCSEs in English and Maths, excellent communication skills, and experience in customer service. The role requires a commitment to enhancing customer experiences and teamwork, with room for growth.

Qualifications

• Share if you have other relevant qualifications and industry experience.
• Ability to manage a busy and varied workload effectively.
• Willingness to support the wider team when needed.

Responsibilities

• Responding to customer requests for product information.
• Providing support to Sales in completing customer enquiries.
• Working towards becoming a competent member of the UK sales team.

Skills

Communication skills

Attention to detail

Organisation skills

Problem solving skills

Team working

Strong written and spoken English

MS Office proficiency

Education

GCSE in English & maths (grade 4-9)

Tools

CRM systems

Excel

Outlook

Job description

Overview

To assist the sales team by providing a committed, proactive support function in all aspects of everyday sales activity, ensuring the customer's experience of doing business with our organization is a positive and memorable one.

Responsibilities

• Responding to customer requests for product information, price and/or availability via e‑mail, phone, chat applications
• Providing support to Sales in completing customer enquiries arriving into CRM and/or e‑mail inbox
• Working towards becoming a competent member of the UK sales team for inbound sales
• Providing follow‑up/tracking on quotation requests, receipt of goods, paperwork and service ratings
• Accurately capturing and comprehending customer requirements and creating quotations, customer orders and overseeing the sales lifecycle
• Pivoting data from CRM to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences
• Adhering to all local legal, health and safety and compliance requirements, policies and procedures
• Reporting to Sales Team Manager / ET Business Development Manager
• Close interaction with all UK sites through sales activity
• Role to expand over time
• No direct reports
• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery
• Use appropriate verbal and non‑verbal communication skills, along with summarising language during face‑to‑face communications
• Use appropriate communication skills, along with reinforcement techniques during non‑facing customer interactions
• Use an appropriate 'tone of voice' in all communications, including written and digital, that reflect the organisation's brand
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines
• Demonstrate patience and calmness
• Show you understand the customer's point of view
• Use appropriate sign‑posting or resolution to meet your customers needs and manage expectations
• Maintain informative communication during service recovery

Qualifications

• GCSE in English & maths (grade 4-9) – Share if you have other relevant qualifications and industry experience
• The apprenticeship can be adjusted to reflect what you already know
• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Number skills
• Logical thinking
• Team working
• Initiative
• Patience
• Physical fitness
• Good written and spoken English language skills
• Strong communication skills with the ability to build rapport
• MS Office, particularly Excel and Outlook
• Ability to manage a busy and varied workload effectively
• Willingness to support the wider team when needed
• Previous experience in a customer service role and/or experience using a CRM system would be advantageous

Company

With a history spanning 150 years, Columbus McKinnon is a global leader in intelligent motion solutions for material handling. Our high-quality brands, such as STAHL CraneSystems, Yale, Pfaff-silberblau, Dorner, Magnetek, CM and Duff-Norton, work together to move the world forward and improve lives. Whether it's increasing safety or improving productivity, our intelligent motion technology is hard at work worldwide.