Customer Service Planner: SLA‑Driven Scheduling Pro

Morgan Sindall Property Services; Welwyn Garden City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property management company is looking for a Customer Service Planner based in Welwyn Garden City. The role involves scheduling appointments through effective communication with clients and contractors, ensuring all contractual Service Level Agreements are met. The ideal candidate should have customer service and planning experience, along with strong administration and organizational skills. Benefits include a profit share scheme, enhanced pension, and extensive well-being support.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Flexible Working & Flexible Bank Holidays

Learning & Development Opportunities

Volunteering (2 days paid)

Qualifications

• Prior experience in customer service and planning in a relevant field.
• Proficient using Microsoft Office for planning and organization.
• Strong administrative skills with a keen attention to detail.

Responsibilities

• Manage high volumes of calls to schedule appointments effectively.
• Liaise with clients, subcontractors, suppliers, and supervisors.
• Ensure service level agreements are met without overpromising.

Skills

Customer Service Experience

Planning Knowledge

Strong Communication Skills

Good Computer Skills (Microsoft Office)

Organisational Skills

Job description

A leading property management company is looking for a Customer Service Planner based in Welwyn Garden City. The role involves scheduling appointments through effective communication with clients and contractors, ensuring all contractual Service Level Agreements are met. The ideal candidate should have customer service and planning experience, along with strong administration and organizational skills. Benefits include a profit share scheme, enhanced pension, and extensive well-being support.