Customer Service - Personal Banker

NatWest Group; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial institution in Glasgow is seeking a Customer Service Personal Banker to help customers achieve their financial goals. You'll guide branch customers, complete banking requests, and provide outstanding service. The role requires strong communication skills and a customer-centric approach. Competitive salary starting at £26,010 with additional benefits including flexible reward programs and generous holiday entitlement.

Benefits

Flexible reward programme

33 days holiday

Monthly retirement fund contribution

Qualifications

• Motivated and driven to develop your career.
• Customer-centric approach.
• Strong communication skills.

Responsibilities

• Guide and support branch customers to achieve financial goals.
• Complete general banking requests.
• Identify opportunities to help customers with financial products.

Skills

Customer service

Communication

Attention to detail

Interpersonal skills

Job description

Overview

Join us as a Customer Service Personal Banker in Glasgow,

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
• This job does not meet Skilled Worker visa sponsorship requirements

Note: To find out more about the benefits we offer, check out our rewards and benefits page.

What you’ll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquiries and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you’ll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

How we’ll reward you

You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

Hours

35

Additional information

Job Posting Closing Date: 19/09/2025

Ways of Working: Office First

To support candidates, flexibility in working hours is expected. Typical hours are during branch opening times between 9am and 5pm, Monday to Friday, with rotational Saturdays and some bank holidays.