Customer Service Operator – Manchester

Europa Worldwide Group; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics provider seeks a Customer Service Operator in Manchester to manage customer relationships, ensure service delivery, and generate income. The ideal candidate will have strong communication skills, at least 2 years of commercial experience, and a customer service background. This role offers a competitive salary, a hybrid work model, and various employee benefits aimed at enhancing work-life balance.

Benefits

Competitive Salary Package

Hybrid work from home on Fridays

25 days annual leave plus bank holidays

Enhanced family leave benefits

Employee wellbeing programme

Recognition programs and rewards

Qualifications

• At least 2 years of commercial office experience.
• Strong background in internal sales or customer service.
• Good head for numbers required.

Responsibilities

• Act as the first point of contact for assigned customers.
• Manage the customer service cycle ensuring compliance with HMRC.
• Provide quotes for services to meet customer needs.
• Ensure accuracy of commodity codes and invoices.
• Engage proactively with existing customers.

Skills

Strong communication skills

Time management

Customer service focus

Sales experience

Numerical aptitude

Job description

Who we are?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. Europa Worldwide Group has been featured in The Sunday Times Top Track for three years. With 15 sales offices in the UK and Ireland, Europa also have offices in Europe and international sites including, Hong Kong, China, India and Dubai.

We are looking for..

A Customer Service Operator to join our branch in Manchester! You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

Some of the many benefits we can offer in return

• Competitive Salary Package
• Hours Monday to Friday 9am to 5.30pm
• Hybrid : Work from home on Fridays after probation
• Convenient Onsite Amenities : Free car parking
• Benefits portal : where you access a wide range of exclusive discounts, company benefits, well being resources and much more.
• Generous Time Off : Benefit from 25 days of annual leave plus all UK bank holidays.
• Enhanced Family Leave : Benefit from enhanced maternity, paternity, and adoption pay.
• Wellbeing Focus : Access our employee wellbeing programme for your overall health and happiness.
• Referral Rewards : Earn up to £ by referring a friend to join our team.
• Work-Life Balance : Thrive in a fantastic working culture that promotes an excellent work-life balance.
• Recognition Programs : Celebrate your contributions with our charity 50-50 and long service awards.

What you will be doing as Customer Service Operator?

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Be responsible to communicate providing updates for customers through either phone or email facet.
• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
• Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
• Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
• Be proactive in approaching and engaging with existing customers to generate income
• Respond in a timely manner to problem or concerns from customers within the required turnaround time.

Our Ideal Customer Service Operator

• Strong, confident personality with an internal sales background and / or customer service background.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• A good head for numbers is required.
• At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential)
• Excellent communicator and dedication to excellent customer service
• A desire to improve the Gross profit margins.

Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.

Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

“Europa Worldwide Group do not accept agency CV submissions unless specifically requested / engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches / locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner”

Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.