Customer Service & Operations Analyst - Anti-Money Laundering

NatWest Group; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A major financial institution is seeking a Customer Service & Operations Analyst to support anti-money laundering efforts. You will investigate customer queries and transactions while ensuring details are processed accurately. Candidates should have experience with AML processes and good communication skills. This role offers career development and a hybrid working model with training opportunities.

Qualifications

• Experience working with AML processes and procedures.
• Ability to work accurately and to deadlines.
• Strong understanding of financial services industry.

Responsibilities

• Investigate customer queries and transactions accurately.
• Participate in process improvements for customer service.
• Review processing errors and customer complaints.

Skills

Knowledge of AML processes

Attention to detail

Good communication skills

Job description

Overview

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities

You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business

This role offers great career development opportunities with relevant training programmes and exposure for you and your work

You will need to work from the office when required whilst completing training and accreditation, after this the role is a Hybrid role consisting of 2 days in the office

Responsibilities

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

Qualifications

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills