Customer Service Officer

DNV Germany Holding GmbH; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent assurance company is seeking a skilled sales and customer service professional to achieve KPIs, manage client inquiries, and maintain records in the CRM system. Candidates should have 2–3 years of relevant experience, excellent communication skills, and familiarity with the TIC industry. The role offers flexible work arrangements and generous benefits.

Benefits

Flexible work arrangements

Generous paid leaves

Medical benefits

Pension and insurance policies

Training and development assistance

Profit sharing/Chinese New Year bonus

Qualifications

• 2–3 years of full-time, hands-on experience in sales or customer service.
• Highly self-driven with excellent interpersonal and communication skills.
• Practical experience in the TIC industry is required.

Responsibilities

• Achieve personal CS KPIs.
• Manage and respond to client inquiries.
• Maintain accurate records in the CRM system.

Skills

Sales experience

Customer service

Communication skills

Time management

Organizational skills

Detail-oriented

CRM familiarity

Tools

Microsoft Office

CRM systems

Job description

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV assists companies in understanding and managing their risk through management system certification and training portfolios. Working with us, you can be involved in technically challenging and innovative projects worldwide, requiring a broad variety of expertise. Our strong focus on research and innovation opens numerous opportunities and allows you to engage in projects that develop next-generation solutions.

Responsibilities:

1. Achieve personal CS KPIs.
2. Ensure compliance with organizational quality standards and procedures.
3. Manage and respond to client inquiries, ensuring timely resolution.
4. Support auditors by coordinating their requests and ensuring closure.
5. Handle existing customer quotations, agreements, and certificates in a timely and accurate manner.
6. Maintain accurate records and update customer data in the CRM system.
7. Support planning and execution of marketing activities for existing customers.
8. Perform other duties as assigned by the management team.

Benefits:

• Flexible work arrangements for better work-life balance.
• Generous paid leaves (sick leaves policy/annual leaves policy).
• Medical benefits, including annual health check-up.
• Pension and insurance policies (pension insurance, medical insurance, unemployment insurance, work-related injury insurance, supplementary pension).
• Training and development assistance (training sponsorship, on-the-job training, training programs).
• Additional benefits (long service awards, mobile phone reimbursement, housing fund, lunch policy).
• Profit sharing/Chinese New Year bonus.

*Benefits may vary based on position, tenure, contract, or grade level.*

Additional Information:

DNV is an Equal Opportunity Employer and considers all qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. We value diversity and invite you to be part of this inclusive culture.

Skills & Qualifications:

• 2–3 years of full-time, hands-on experience in sales or customer service.
• Excellent interpersonal and communication skills.
• Highly self-driven, capable of working independently and collaboratively.
• Strong organizational skills with keen attention to detail and ability to manage multiple tasks.
• Proficiency in Microsoft Office and familiarity with CRM systems preferred.
• Effective time management skills and ability to perform under pressure.
• Practical experience in the TIC (Testing, Inspection, and Certification) industry is required.

Security and compliance with statutory requirements are essential. Background checks will be conducted on all final candidates, in accordance with applicable laws and practices.