Customer Service Officer

Essential Employment; Kingston upon Hull; On-site; GBP 60,000 - 80,000; Part time

Job summary

A staffing agency in the UK seeks a Customer Services Officer in Maldon. The position involves providing exceptional customer service at the reception desk, maintaining records, and resolving queries efficiently. Ideal candidates will have experience in customer-facing roles and a professional demeanor. The role offers £15.00 per hour, and interested applicants can apply via the agency's website or email their CV.

Qualifications

• Experience in a customer-facing role.
• Ability to maintain records accurately.
• Professional demeanor at all times.

Responsibilities

• Provide exceptional customer service to all customers.
• Maintain detailed and accurate records using IT systems.
• Resolve customer queries efficiently.

Skills

Exceptional Customer Service

IT proficiency

Problem Solving

Job description

Customer Services Officer needed in Maldon

The rate is £15.00ph PAYE

This is a temporary role

The reference number is: 20396

The successful candidate will support the customer and deliver a positive customer experience, enabling and empowering them through self-serve wherever appropriate. This is a front-facing position; you will be based on the main reception desk. Providing guidance support to all customers.

Duties May Include but Not Limited To:

• To provide Exceptional Customer Service to all customers.
• Maintain detailed and accurate records using appropriate IT systems
• Resolve customer queries efficiently
• Be professional at all times
• Promote self-service and digital channels
• Handle customer interactions to completion whenever possible.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

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