Customer Service Officer

Jonathan Lee Recruitment; Coventry; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Officer in Coventry to deliver exceptional service in a high-paced context. This role offers hybrid work options after training and demands strong problem-solving skills and effective communication. Join a forward-thinking organization committed to customer satisfaction and career growth.

Qualifications

• Experience in a call centre or distribution centre environment.
• Proven customer service track record in high-pressure situations.
• Ability to engage across multiple communication channels.

Responsibilities

• Provide exceptional customer service via phone, chat, or text.
• Analyse and resolve customer inquiries to ensure satisfaction.
• Liaise between customers and various departments for order fulfillment.

Skills

Call centre support experience

Strong communication skills

Problem-solving abilities

Technical support familiarity

Job description

Customer Service Officer - 36326780

Umbrella Rate: £23.86/hr (Inside IR35)

Are you ready to take your career to the next level in a dynamic and supportive environment? This Customer Service Officer role offers the perfect opportunity to showcase your skills in a fast-paced industry, where every day brings new challenges and rewards. With hybrid working options available after an initial training period, this position combines flexibility with the chance to make a real impact in a leading organisation. If you're passionate about delivering exceptional customer service and solving problems with a proactive approach, this could be the role for you.

What You Will Do

• Provide exceptional customer service and support via phone, online chat, or text, addressing both technical and non-technical inquiries.
• Analyse and resolve customer issues, ensuring satisfaction and maintaining high standards of service.
• Act as a liaison between customers, production, and distribution departments to ensure seamless order fulfilment.
• Handle customer interactions in a distribution centre or walk-in service facility, offering technical and non-technical support.
• Work independently with general supervision, tackling challenging problems and delivering effective solutions.
• Influence and support team members within the job area by sharing insights and best practices.

What You Will Bring

• Experience providing call centre-based customer support in response to a high volume of inquiries.
• Strong communication skills with the ability to engage effectively across multiple channels.
• Proven experience in customer service, preferably in a call centre or distribution centre environment.
• Problem-solving abilities and a proactive approach to resolving customer issues.
• Familiarity with technical and non-technical customer support processes.
• A commitment to delivering high-quality service and maintaining customer satisfaction.

This Customer Service Officer role plays a vital part in supporting the company’s mission to deliver outstanding service and build lasting customer relationships. As a key member of the customer service team, you will contribute to the company’s reputation for excellence in a competitive industry. Your efforts will directly impact customer satisfaction and the company’s overall success.

Location

This role is based at Whitley, with hybrid working available following an initial training period.

Interested?

If you’re ready to step into an exciting role that offers growth, flexibility, and the chance to make a difference, apply today! Don’t miss this opportunity to join a forward-thinking company and take your career to new heights.