Customer Service Manager #Automotive #NJH

Recruit Express; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company is seeking an Assistant Manager in Customer Service to lead the Motor Claims team. Responsibilities include delivering exceptional customer service, guiding accident reporting processes, and managing customer engagement. Ideal candidates will possess a Diploma and have a minimum of 8 years in customer service, including supervisory experience. Join to grow your career in a supportive environment.

Benefits

Cutting-edge automotive technology

Supportive culture for career growth

Qualifications

• Minimum Diploma holder with at least 8 years of experience in Customer Service and Retail.
• At least 2 years in a supervisory role.
• Prior experience in the Automotive Industry is required.

Responsibilities

• Lead and support the Motor Claims team in delivering exceptional customer service.
• Guide customers through the accident reporting process.
• Ensure proper follow-up on accident reporting cases.

Skills

Customer service

Team leadership

Communication

Problem-solving

Education

Diploma

Job description

Location: Automotive company @ Alexandra Road

Working Hours: Mon – Fri : 8.00am – 5.30pm | Alt Sat : 8.00am – 11.00am

Salary Range : $5000 - $6000

What You’ll Be Doing

As the Assistant Manager, Customer Service, you will lead and support the Motor Claims team in delivering exceptional customer service, ensuring efficient accident reporting processes, and driving customer satisfaction through proactive engagement and operational excellence.

Customer Engagement & Service Excellence

• Ensure all customers are greeted promptly upon arrival and offered assistance throughout their visit.
• Clarify the purpose of each customer’s visit and ensure they are attended to by the appropriate Motor Claims Advisor.
• Provide accurate information on waiting times and manage customer expectations effectively.
• Proactively assist and engage with customers in the reception area to identify and fulfill their needs.

Accident Reporting & Claims Advisory

• Guide customers through the accident reporting process, ensuring all required documents are submitted.
• Advise customers on the appropriate type of claim to pursue based on their situation.
• Clarify customer mobility options and provide support where necessary.
• Assist with customer vehicle collection when the assigned Motor Claims Advisor is unavailable.

Operational Support & Escalation

• Ensure proper follow-up on accident reporting cases to meet work request timelines.
• Escalate unresolved issues to the relevant Manager as needed.
• Maintain familiarity with the organizational structure to escape issues effectively.
• Maintain familiarity with the organizational structure to escape is effectively.

Performance & Initiative

• Actively contribute to achieving the monthly Net Promoter Score (NPS) targets.
• Originate and develop constructive ideas, especially during promotions, awareness campaigns, or discount periods.
• Seek new assignments and opportunities to improve service delivery and customer experience.

Who We’re Looking For

• Minimum Diploma holder with at least 8 years of experience in a Customer Service and Retail environment, including at least 2 years in a supervisory role.
• Prior experience in the Automotive Industry is required.
• Experience working in a Body and Paint Department is advantageous.

Why Join our client?

• Be part of a trusted brand with a regional footprint
• Work with cutting-edge automotive technology
• Grow your career in a supportive, performance-driven culture

Interest applicants, pls email updated resume to [e-mail]

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599