Customer Service Manager

VIQU Energy Limited; Willenhall; On-site; GBP 40,000 - 45,000; Full time

Job summary

A dynamic staffing agency is seeking a Customer Service Manager to lead a busy call centre in Birmingham. In this office-based, full-time role, you will manage a team, drive performance, and enhance customer satisfaction while fostering a positive team culture. The successful candidate will have experience in managing inbound call centres and exceptional leadership skills. A competitive salary of £40,000 - £45,000 is offered based on experience.

Benefits

Opportunity to influence strategy

Collaborative environment

Qualifications

• Experience managing a busy inbound call centre.
• Strong leadership skills with a track record of managing managers.
• Confident communicator, commercially aware, and solutions-focused.

Responsibilities

• Manage a team overseeing day-to-day operations of the call centre.
• Drive performance and enhance customer satisfaction.
• Coach and develop managers while analyzing KPIs.

Skills

Leadership skills

Communication

Process improvement

Team motivation

Job description

Customer Service Manager

Birmingham (Office-based, Full-time)

Salary: £40,000 - £45,000 (depending on experience)

We're looking for an inspiring Customer Service Manager to lead a fast-paced contact centre in Birmingham. You'll manage a team of Team Managers looking after a dynamic call centre, driving performance, shaping the customer experience, and building a positive, high-energy culture.

The Role

You’ll take ownership of day-to-day operations, keep performance on track, and be the go‑to person for escalations. By coaching and developing your managers, analysing KPIs, and driving process improvements, you’ll make a real impact on both customer satisfaction and business success.

What You’ll Bring

• Experience managing a busy inbound call centre.
• Strong leadership skills with a track record of managing managers.
• Confident communicator, commercially aware, and solutions-focused.
• Adaptable, resilient, and skilled at motivating large teams.
• Foster a positive, motivated, and high-performing culture, and not be afraid to roll your sleeves up!

What’s on Offer

• A leadership role where you’ll shape a large team and customer journey.
• Opportunity to influence strategy and drive continuous improvement.
• A supportive and collaborative environment where ideas are encouraged.

Ready to take the lead? Apply now to Lily at Viqu Energy and help our client deliver outstanding service every day.

VIQU Energy

Get in touch with VIQU Energy for a private discussion about this role. You can also contact Lily directly through our website. Have someone in mind for this role? We offer rewards of up to £1,000 for successful introductions (T&C apply).

To stay in the loop with the latest industry opportunities, follow @VIQU Energy on LinkedIn