Customer Service Manager

B&M Retail; Newark on Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Replenishment Manager for their Newark on Trent store. You will lead a team ensuring high store standards through efficient stock management and strong leadership. The ideal candidate will have experience managing teams in retail or logistics, with strong organizational skills and a proactive attitude. This role offers a competitive salary, up to 33 days' holiday, and a clear career path with progression opportunities.

Benefits

Competitive salary

Bonus potential

Up to 33 days' holiday

10% discount

Clear career path

Exclusive colleague perks

Qualifications

• Experience managing a team in retail, hospitality, or logistics.
• Strong organizational and communication skills.
• A hands-on leader with a proactive attitude.

Responsibilities

• Lead and train the replenishment team to ensure availability and presentation.
• Manage deliveries efficiently and ensure stock handling.
• Oversee warehouse operations including stock control and safety.

Skills

Team management

Organizational skills

Communication skills

Decision making

Understanding of KPIs

Job description

Are you a Retail Supervisor, Team Leader, or Assistant Manager ready for your next challenge? Do you thrive in a fast‑paced environment and love keeping operations running smoothly? If so, B&M has the perfect opportunity for you.

We’re recruiting for a Replenishment Manager to join our store team in XXX! You’ll play a key role in maintaining high store standards through efficient stock management, strong leadership, and hands‑on teamwork.

What you’ll be doing:

• Lead and train the replenishment team to deliver excellent availability and store presentation
• Manage deliveries efficiently and ensure stock is worked quickly and accurately
• Oversee warehouse and back‑of‑house operations, including stock control and safety
• Support promotional and seasonal activities
• Ensure compliance with legal, health & safety, and operational standards
• Drive KPIs and maintain high performance throughout the team

What we’re looking for:

• Experience managing a team in retail, hospitality, or logistics
• Strong organisational and communication skills
• A hands‑on leader with a proactive, can‑do attitude
• Ability to make decisions quickly in a fast‑moving environment
• A strong understanding of KPIs and performance targets

Why join B&M?

We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people‑first approach - making this the perfect time to join us and help shape the future of B&M!

We're one of the UK's fastest‑growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.

Benefits:

• Competitive salary + bonus potential
• Up to 33 days' holiday
• 10% discount at B&M and Heron Foods
• Clear career path with real progression opportunities
• Exclusive colleague perks & wellbeing support

Apply today and take your retail career to the next level with B&M!

B&M is an equal opportunity employer. We’re committed to creating an inclusive and diverse workplace for all.