Customer Service Manager

Rise Technical Recruitment; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A prominent recruitment firm is seeking a Customer Service Manager in Greater London. This role involves leading a dynamic team and enhancing customer experiences through effective complaint resolution and process improvements. The ideal candidate should possess strong leadership skills and a commitment to professional development, ensuring high standards of customer satisfaction. Competitive salary and a range of benefits including life insurance and gym access are offered.

Benefits

Life Insurance

Free 24/7 Gym

Canteen

Associate Equity Plan

Pension

23 Days Holidays

8 Bank Holidays

Qualifications

• Experience in managing a customer service team.
• Strong leadership skills with a focus on team engagement.
• Proven ability to resolve customer complaints effectively.

Responsibilities

• Lead, train, and mentor the Customer Service team.
• Manage and resolve B2C complaints, including escalations.
• Monitor team performance and implement process improvements.

Skills

Leadership

Mentoring and training

Complaint resolution

Process improvement

Customer satisfaction

Job description

Customer Service Manager

Lambeth Vauxhall

£35,000 - £40,000 (DOE) + up to £42,000 max + 23 Days Holidays + 8 Bank Holidays + Life Insurance + Free 24 / 7 Gym + Canteen + Associate Equity Plan + Pension

Are you ready to lead a close-knit, high-performing customer service team in a fast-paced environment where no two days are the same?

Do you want to take your leadership skills to the next level with a company that values quality, supports progression, and rewards achievement?

This well-established company has been providing exceptional B2C service since 1998. They are highly focused on delivering excellent customer experiences while maintaining a collaborative, friendly, and fast-moving workplace. With a strong emphasis on career progression, team engagement, and professional development, employees are supported to grow their careers while making a real impact.

As a Customer Service Manager, you will lead a team of four experienced advisors, overseeing day-to-day operations, complaints handling, and process improvements. You will manage workloads, mentor and train staff, liaise with other departments, handle high-profile escalations, and ensure that customer complaints are resolved efficiently while maintaining high standards and customer satisfaction.

The Role

• Lead, train, and mentor the Customer Service team.

Manage and resolve B2C complaints, including escalations....