Customer Service Manager

Jupiter Recruitment; Bungay; On-site; GBP 30,000; Full time

Job summary

A leading healthcare provider in the Brooke, Norwich area is seeking a committed Hospitality Manager to ensure a high-quality experience for residents. The ideal candidate will have experience in hospitality management, strong people skills, and a background in food service operations. This full-time role offers a salary of £30,000 per annum along with generous benefits including a positive work environment and career prospects.

Benefits

Refer-a-friend

Reward Gateway - discounts, wellbeing, employee assistance

Comprehensive induction and paid training programme

Qualifications

• Experience in Hospitality Management is essential.
• Ability to motivate and inspire staff.
• Strong understanding of hygiene and infection control.

Responsibilities

• Develop service experience aligned with company values.
• Manage food service operations and menu planning.
• Ensure cleanliness and hygiene standards are met.

Skills

People management skills

Strong communication skills

Knowledge of food service operations

Understanding of older people's needs

Budget management

Job description

Overview

An exciting new job opportunity has arisen for a committed Hospitality Manager to work in amazing care home based in the Brooke, Norwich area. You will be working for one of UK's leading health care providers.

This care home really gets to know the residents and the staff pride themselves on offering the highest quality care tailored to their needs.

To be considered for this position you must have experience of Hospitality Management.

Responsibilities

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
• Maintain and manage best first impression experience
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility

Qualifications

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service

Salary and Benefits

The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

• Refer-a-friend*
• Reward Gateway - discounts, wellbeing, employee assistance & much more
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Cost of DBS*
• We are a Living Wage Employer

Reference ID: 7092

To apply for this fantastic job role, please call on #removed# or send your CV